DL360 G5 not not getting out of post. Fans 100% and no video

[CubedRoot]

I have just moved a machine that was known to be working. Powered it down, moved it to a different rack. Now, when we power it up, the fans will ramp to 100% and stay there, and we get no video output from either the front or the rear VGA.

There are no error lights on the front panel, and the internal and external system health lights are green.

When I look at the port 84/85 lights on the motherboard I get the following. I am looking at the lights in the orientation of the rear of the server being to my left, and the faceplate to my right.

REAR: OFF ON OFF OFF OFF OFF OFF OFF  :FRONT OF SERVER

Does anyone know what that combination means? I have had zero luck in trying to find out what the heck they mean.  Also, does anyone have suggestions on what I should try?

I have tried stripping the machine down to minimum. No extra hardware, no HDDs, only one DIMM of ram in slot 1A and only one processor, but still have the same results.

[Johan Guldmyr]

The port 84/85 are in the proliant troubleshooting guide.

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf (april 2011 edition, there might be a newer one out).

Would you be able to swap CPUs/DIMMs as well?

Are you sure the DL360 G5 should work with only one DIMM?

http://h18000.www1.hp.com/products/quickspecs/12476_div/12476_div.html#Memory

Only has dual setups.

Any error leds on the back?

Try reseating the riser board.

Tried to set the System Maintenance Switch (a DIP switch) to clear NVRAM, turn it on, wait a bit, turn it off, then back on?

You'll also find some more details in the service and maintenance guide:

http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00710376/c00710376.pdf

[CubedRoot]

I have tried clearing the NVRAM using the dip switches.

There are no error lights anywhere on the server, except on the port 84/85 LEDS on the system board,

I have 2 dimms of 4 gig each. I have tried alot of different combinations of these dimms and in different slots with same results. I have also tried different combinations of CPUs.

With my 2 dimms 4 gig each which slots should they be in?  1 and 2 or 1 and 3?

I checked the manuals that you posted, and I have not been able to find how to interpret those 84/85 codes. Im guessing they are in binary, but I dont know which direction to read them, or how to convert that into the error codes to research them.

I have also tried reseating the riser board, and tried removing all the hardware from the server as well.

[Johan Guldmyr]

>> With my 2 dimms 4 gig each which slots should they be in? 1 and 2 or 1 and 3?

Both appears to work.

"When upgrading memory, DIMMs 1A and 3A must match. DIMMs 5B and 7B, DIMMs 2C and 4C, and DIMMs 6D and 8D must match and must be installed as a pair. When DIMMs 1A and 2A are populated the system is automatically configured for 2:1 interleaving. "

[CubedRoot]

I just tried tried to boot it again using 2 identical dimms in slots 1&2 and also 1&3 but I still had the same problem.

I also still got the same port 84/85 leds. HP seems to be extremely vague on those codes for some reason :(

[CubedRoot]

Well,

I have tried 2 other motherboards with the same results. Machine will not get out of post.

I also still have not been able to figure out what the port 84/85 light sequence I posted in previous posts means either.

Does anyone know where I can find what those lights mean?  Maybe that will lead me as to what to try next.

[CubedRoot]

So, I have also tried 4 other sticks of ram in this machine and still cannot get it to post. I have tried 2 different motherboards as well. I have had the machine stripped to a basic config, and cannot get it to boot. Can someone give me some suggestions as to what to try next?

[PZel]

Minimal memory configuration are identical DIMM's(a pair) on position 1A and 3A. The next will be 5B and 7B. (and so on).4GB Memory must be: PC2-5300 (SPN416473-001 OR 398708-061(or-861))

See also:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00317878&prodTypeId=15351&prodSeriesId=397642

Reading out Port84/85:

REAR (=MSB), FRONT (=LSB).

In Your case: 0100.0000 = 4X

According to HP Proliant ServersTroubleshooting Guide: (Port 85 and ILO Messages)

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64180&taskId=101&prodTypeId=15351&prodSeriesId=1121486

3X=Processor Related problem

4X=Memory Related problem

6X=Expansion Related Problem

00,01 and 5X are various

(In a normal working DL360G5: 0101.0001 = 51)

So, probably a memory related problem. (mis configuration?)

I've checked it with mine DL360G5.

Powered Off, but mains connected: bit 7(MSB) and bit 6 are jumping on and off

Powered ON: several LED are jumping ON and OFF

When idle: 51 appears.

All DIMM's out: 40 appears (your case)

Only a DIMM in 1A: 51 appears, but <system halted> on monitor

[CubedRoot]

PZel,

Thank you very much for your information.  It looks like with the Port 85 information you provided its safe to say its a memory problem.

I double checked the part numbers on my ram and I have 2 of P/N 398708-061 FBDIMMS  which looks to be correct for this machine. This is HP ram (made by Hynix), and I have verified they were installed in slots 1A and 3A. I have also tried with some other ram that I know to be good.

I found 4 sticks of Hynix PC2-5300F that are 2 gigs each, and I tried them in slots 1A and 3A as well. I also tried all 4 in Slots 1A 3A 5B and 7B but still get same Port 85 code. 

I had bought another motherboard earlier since I though it could be a bad motherboad, so I went ahead and replaced it as well.  I am still getting the same error codes on this new motherboard using the stock HP ram as well as the other 2 gig sticks I found. 

I am still at a loss as to what it could be.  I have swapped in a new motherboard, and installed known good ram into the correct slots, and I still get the same exact error code on each motherboard.  Do you have any suggestions as to what I should try next?

Also, do I need to reset the NVRAM / CMOS everytime I switch the RAM around?

[PZel]

Very strange ...

When  putting the server  on, there is first some jumping around of the Port85 LED's (so that ILO part is OK ??)

On the maintenance switch everything is OFF ?

You could clear the NVRAM by putting switch 6 ON (on the maintenance switch) and turn the server ON.

(First pull  your hdd's in front just out of the connector, just to be sure: the smart configration is also stored on the hdd's)). Afterwards put it OFF again.

The riser brd (412200-001)in the middle is  fitted correct ? No 'fancy'boards installed ?

When using a P400 channel A must connected to Channel A on the backside of the print for the hdd's.

I've noticed that the BBWC (battery in the middle of the hdd's in front, will sometimes be bad (become bolt and will stick in the frame) and maybe it's causing problems . I've noticed that when I take the whole Smart piggyback out the system, then it's still going to 51 (after a while).

Is the battery (button-battery), just next tot the riser card good and  installed ?

When  one CPU installed, it should be mounted on the right side of the frame.

Maybe it's still a CPU problem ? (you never know)

Maybe you need another  working DL360G5 to exchange parts ?

[CubedRoot]

I am still having problems with this machine :(

I bought a new processor to try.  Its a dual core processor that came out of a another DL360 G5 and is known to be good.  I have also bought 2 new power supplies and tried.  I am still getting the same exact problems using both the new power supplies as well as with the new processor.

At this point, the only thing I haven't swapped out with known good parts is the riser card and the chassis itself. I know have alot invested in this machine and I need to get it up and running.  Would the riser card or chassis cause the machine to have this vague error?

Does HP still repair these machines out of warranty?

[vkin]

Have you managed to solve it?

I am exactly in the same situation. I have bought a used server and setup ubuntu.. after restarted, the fans are blowing 100% and there is a long beep.

ILO is running but there is no data for all the components...

I have bought a vga cable and connected to my hdtv but there is no signal from that port.

This may be because of logical drive failure but why there is no vedio signal? what to do.

Please can you reply the solution?

[hobbers666]

As I had the same siuation thought this might help.

To review my problem. I had previously swapped memory modules around with other servers to balance them. This server went from 8GB to 12GB and is an ESXi host.

Server working fine then one evening went offline.

I went through the same pain to arrive at the same point mentioned above. So I

1. Reseated everything.

2. Reduced the I/O options (P400, PCI network board and memory to just one bank) and retested.

(I also pulled the disks just to be safe.) I also plugged a monitor to the front VGA port and a USB keyboard in the front port.

But Nothing - the server fans would blast out at 100% and the POST would not complete. Only indication was the strip of LED's on the system (port 85???) reading 1010 0000 (read from back to front). Taking this to mean a memory issue, I decided to clean out the DIMM slots and DIMM edges.

Incidentally I also measured the CMOS battery and swapped it out for a new one. It measured 2.8V instead of 3.2V.

But still nothing and now I lost my config - not a biggy except for iLO settings

Back to the clean...

For the slots I used a plastic tie clip (about 2mm thick) to run along the slot, blowing air as I went. Ideally a compressed air source is best.

For the DIMM's I ran along with an alcohol based nail-varnish pad so I would not have to touch the gold strips.

I reinstalled a 1GB pair in bank1.

Power applied ...breath held ... success!

I repeated these steps until all DIMM banks were restored.

My thoughts are that:

1. Some microscropic material was shorting one (or more) DIMM slots. Less likely on the DIMM's themselves as I had swapped several pairs.

2. Or that the action of running the plastic tie along the slots somehow was enough to spring the contacts back into place and removed any contaminant.

Either way - the server is back -saving housrs or jiggling around restoring services. This might also be useful tip for anyone else.

Steve

[dcason]

Hi Guys,

I'm in the same boat - 360 g5 and no boot !

Same thing no video out of the front or the back and all fans at 100%.

I've pulled everything and reseated and flipped all the switches for diags as well and farted around with RAM as well .....

For the ports on board is the series of leds you're talking about right near the CMOS batt ?  On mine all light are off and

then when I power it up, I get s few of the first 4 flashing and then once the board is up - no more lights.

After letting it sit fora while I'll press and hold the power button and it powers down but then I get two leds flashing.

FRONT           X   X   X   X   X   X   1   2      Rear

The second one from the right flashes once ( Pos # 1)and the  the last one on the right ( Pos # 2) and then it repeats,

is that this port 84/85 thing?

Cheers'
Dave

[jeffmefun]

I am almost positive that Port 84/85 code 4X [ Rear 0 1 0 0  0 0 0 0 Front ] is *not* necessarily RAM-related.

On my DL360 G5, I upgraded the CPUs, then saw this code. I went back to the original CPUs, and it booted fine.  Back to the new (and previously failing) CPU, and this code showed up again.

[Jerry Young]

---

Hello,

I know this is an old thread and old hardware :). But I just wanted to provide some additional insight, I noticed that there was mention of swapping out CPUs as part of the diagnostic testing. It is crucial that whenever you break the bond between the CPU and Heatsink that the existing thermal paste be completely removed and new thermal paste be applied.

I use a two step process from Artic Silver (thermal paste remover & surface prep) after which I use Artic Silver thermal paste. If the Heatsink isn't properly bonded to the CPU you can get the 100% fan utilization and one long beep. Multi Core CPU on modern day servers can get incredibly hot and very quickly.