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DL360e Gen8 post message 261 - Server Platform Services Firmware Flash

 
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Advisor

DL360e Gen8 post message 261 - Server Platform Services Firmware Flash

Hello
I have server HPE Proliant DL360e Gen8 [668814-421].
Installed last version Service Pack.
bp-Convenience-download-Gen8-1-5d449b8b7aa97e00015ba35b.png

But every server load we have a message:
261 - Server Platform Services Firmware requires update.

Изображение из буфера обмена (6).png

In ILO the version of Server Platform Services Firmware is displayed 0.0.0.0.0

Изображение из буфера обмена (7).png

BIOS settings were reset. NVRAM was cleaned. The result is the same.

I downloaded the ISO image hp-ivb_update-1.80-2.iso.
https://downloads.hpe.com/pub/softlib2/software1/cd/p355461430/v96920/hp-ivb_update-1.80-2.iso 

Successfully booted and updated components.
But still Server Platform Services Firmware is displayed 0.0.0.0.0.
Other components updated successfully:
- System ROM (CP019748.scexe) - 11/12/2013
- System ROM Bootblock (CP021720.scexe) - 03/05/2013
- System Programmable Logic Device (CP021286.scexe) - Version 0x10

I tried to manually install the update SPS/ME (CP022774.scexe).
Изображение из буфера обмена (5).png

Everything seems to be successful and the version should change to 2.1.7.E7.4(B).
But after reboot server still Server Platform Services Firmware is displayed 0.0.0.0.0.

Could you please advice me what I can do fix the 261 message.

Thanks inadvance.

 

3 REPLIES 3
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HPE Pro

Re: DL360e Gen8 post message 261 - Server Platform Services Firmware Flash

I hope all is well.

The servers running on very old BIOS and the firmware’s set and latest having several fixes and enhancement to apply for fixing the known issues and efficient troubleshooting.

We never recommend to update with the latest SPP, If the server running old firmware.

I would request you update the server bios as per the below sequence.

03/05/2013---->Version:2014.02.10(A) (2 May 2014)------>Version:2018.05.21(A) (6 Jul 2018)----->2019.05.24(A)(28 Jun 2019)

Let me know if the issue still persists.

 If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

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Advisor

Re: DL360e Gen8 post message 261 - Server Platform Services Firmware Flash

Hi, SanjeevGoyal.

I installed the latest version BIOS 05.24.2019.
Just restarted the server. No effect.
Through Intelligent Provisioning from the Internet, I tried to install the latest firmware. There were no updates. No effect.
I tried to update again SPS/ME. No effect.
1.png

Server Platform Services Firmware is displayed 0.0.0.0.0
2.png
I don’t even know what to do 

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HPE Pro

Re: DL360e Gen8 post message 261 - Server Platform Services Firmware Flash

Hello,

Please clear the NVRAM to follow the below documents ( Page 79)

HPE ProLiant DL360p Gen8 Server Maintenance and Service Guide

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c03242811-9.pdf

If the issue still persists, I would request you to log a support ticket with the HPE  for further investigation. ( Suspected system board issue)

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

 


I am a HPE Employee

Accept or Kudo