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DL360Gen10 system ROM/BIOS update

 
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Occasional Advisor

DL360Gen10 system ROM/BIOS update

Hi guys,

I succesfully installed HPE server one year ago.  Default system ROM version was  U32 v2.02.  Subsequently  updates 2.10 to 2.16 worked perfectly by ILO Update Firmware utility . So last version i have today.. ILO5 is version 2.16.

But updates to 2.20 or 2.22 or 2.34 without success.  ILO show message: 
"The last attempt to update or upload firmware was not successful. Make sure you are using a valid, signed flash file and try again. If you are attempting to install a component, first upload it to the iLO Repository then add it to the Installation Queue."

So, I tried IloRest by fwpkg U32 v2.22 successfully. But after server reboot I have only version 2.16 again.

Table ILO Information shows:
System ROM U32 v2.16
Redundant System ROM U32 v2.22

Table ILO Firmware&OS Software shows:
System ROM U32 v2.16
Redundant System ROM U32 v2.10

Could me to say, where is version U32 v2.22 after reboot?  Or what is current and redundant/swapped version?


Thanks  Jiri

7 REPLIES 7
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HPE Pro

Re: DL360Gen10 system ROM/BIOS update

Hello Jiri,

Greetings!

The current and redundant ROM information can be checked from iLO under Information-iLO Overview page.

If you find the system ROM still not updated, please perform an iLO reset from Information-Diagnostics page and re-attempt the flash process using "Update Firmware" option in iLO.

Have you also tried flashing the BIOS from Operating System?

Regards,
Bhupendra

I am an HPE employee
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Occasional Advisor

Re: DL360Gen10 system ROM/BIOS update

Hallo Bhupendra,

thank you very much for your respond.

I tried again:
- reset ILO and update to new version 2.18 at the same time,
- try flash process using "Update Firmware":
files U32_2.22_11_13_2019.signed.flash and also U32_2.34_04_08_2020.signed.flash
- result the same Message: "The last attempt to update or upload firmware was not successful...."

Please, let me know what is mentioned by you "flashing from Operating System"?
It is (putty) connection, for example "ssh 16.1.15.1"?
and command "load /system1/... -source http://16.1.15.2/..."

Unfortunately I do not know the exact syntax for this utility...

Regards

Jiri

 

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HPE Pro

Re: DL360Gen10 system ROM/BIOS update

Hello Jiri,

Greetings!

What Operating system is the host running?

1. Please update the HPE Innovation Engine Firmware (if not updated) from iLO web browser. You can verify the current firmware version from firmware tab in iLO.

Download link: https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_641abebae642483b823c2dcc23&swEnvOid=4168#tab2 

If IE version is 0.1.4.4 (or later) please use flash file IEGen10_0.2.2.0.signed.bin

IE version 0.1.3.2 (or earlier)then use IEGen10_0.2.2.0B.signed.bin

Reboot Requirement: Reboot is required after installation for updates to take effect and hardware stability to be maintained.

2. Also please update the iLO firmware to latest before re-attempting BIOS update from iLO interface.

Regards,
Bhupendra

I am an HPE employee
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Occasional Advisor

Re: DL360Gen10 system ROM/BIOS update

Hello Bhupendra,

our host server Operating System is linux, debian/buster.

Regards

Jiri

 

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HPE Pro
Solution

Re: DL360Gen10 system ROM/BIOS update

Hello Jiri,

Greetings!

May I know if you had performed the steps/workaround shared in the my previous update?

If you continue to see the same issue, please download online version of system ROM as per OS flavour installed and attempt to flash the BIOS. Installation steps are mentioned on the download link itself.

https://support.hpe.com/hpesc/public/km/product/1010093150/HPE-ProLiant-DL360-Gen10-Server-Models?ismnp=0&l5oid=1010007891#t=DriversandSoftware&sort=relevancy&layout=table&numberOfResults=25&hpe=1

 

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Occasional Advisor

Re: DL360Gen10 system ROM/BIOS update

Hallo Bhupendra,

thank you for your respond.

I understand that two steps are needed:
1. Update the HPE_Innovation_Engine_Firmware to 0.2.2.0 from ILO_web browser
2A. Update system ROM on U32_2.34_04_08_2020.signed.flash from ILO_web browser
OR
2B. Update system ROM on U32_2.34_04_08_2020.signed.flash from POST, -> F9 -> System Utilities....

This requires shutting down the respective reboot server. Unfortunately,  we operate our server in a continuous
7x24 service and we must announce a service break at least two weeks in advance. So I assume I will be able
to try out the recommended steps in early August.

Thank you very much for your help and time.

Jiri

 

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HPE Pro

Re: DL360Gen10 system ROM/BIOS update

Hello Jiri,

Greetings!

Please follow the blow in sequence.

1. Update iLo firmware from iLo web interface (server re-boot not required) and re-attempt to flash BIOS from iLO.

2. If issue persists, please update HPE Innovation Engine Firmware (if not updated) from iLO web browser and then try to flash BIOS update from iLO interface.

Note: Reboot is required after installation for HPE Innovation Engine Firmware updates to take effect and hardware stability to be maintained.

3. Please try to update system ROM from iLO rest as mentioned under installation instruction no below link.

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_ee6001463ecb4ffc8544070363#tab1

4. If you are still unable to flash BIOS from iLO interface and iLO reset from above steps. Then please attempt to update system ROM online from the operating system level. Do no see online ROM update option for Debian/Ubuntu, please check if you can use another lInux flavour file like RHEL, CentOS etc.

https://support.hpe.com/hpesc/public/km/product/1010093150/HPE-ProLiant-DL360-Gen10-Server-Models?ismnp=0&l5oid=1010007891#t=DriversandSoftware&sort=relevancy&layout=table&numberOfResults=25&hpe=1

5. Another option is to use Gen10 Service Pack for ProLiant (SPP) ISO which is 2.32 ROM version for DL360 Gen10. You can boot from the ISO and perform the update.

https://techlibrary.hpe.com/us/en/enterprise/servers/products/service_pack/spp/index.aspx#!&tab=TAB1

6. If any assistance required with ROM update during the downtime, please reach us by selecting any of the options under "Contact Support" on the web-link below.

https://support.hpe.com/hpesc/public/home

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