DL360P Fan speed 94%

[rodrdanj]

I have a DL360P with fan speed 94% with ambient temperature 16 centigrade degrees, in the same rack i have a DL360E and there is no problem with the fan speed, any idea that what it's happeing here?

Thanks in advance.

[rodrdanj]

This is the firmware versions that ILO show up

System Programmable Logic Device Version: 0x2F
Server Platform Services (SPS) Firmware: 2.1.7.E7.4
SAS Programmable Logic Device: Version 0x0C
Power Management Controller Firmware Bootloader: 2.7
Power Management Controller Firmware: 3.3
Intelligent Provisioning: 1.61.45
iLO: 2.03 Nov 07 2014
HP Smart Array P420i Controller: 6.00
HP ProLiant System ROM Bootblock: 03/05/2013
HP ProLiant System ROM - Backup: 08/02/2014
HP ProLiant System ROM: 05/21/2018
HP Ethernet 1Gb 4-port 331FLR Adapter: 5719-v1.38 NCSI v1.2.46.0

[Torsten.]

Update ILO to 2.70 and check the ILO health status from web interface.
This could be the well known NAND issue.

[rodrdanj]

Thanks for the replay, today i updated to 2.40 firmware version, i will try to upgrade to the 2.70 that you mentioned, and post the result.

BTW, 2.40 fimrware ILO version did the same thing, 94% fan speed.

[ShruthiSK]

Hi, 

While updating the iLO firmware, please make sure to update even the BIOS as these 2 components are interdependent. 

These 2 components being in different versions may lead to incorrect reporting of the hardware component status. 

Regards,

Shruthi (HPE Employee)

[rodrdanj]

Hi, thanks for your response, yesterdey i updated the ILO version firmware to 2.70, no change, only when the room is under 13 celcius degrees it's when the speed slow down to 29% but if the room warm up to 15 (this ambiental temperature is read by the sensor of this server in particular and the other HP server in the same rack), the fans speeds up. The version of the BIOS it's P71 with date 05/21/2018

Doing some research on internet i found this link where the author shows up a table with many HDD Non-HP, and listed as no compatible with HP servers, it's that true? (as a non-HP offical source of information i can't assume as true without ask ).

[Jimmy Vance]

There are so many variables, there is no way to essily answer your query.  What generation DL360 is this?

What does iLO show for temperatures on other sensors in the system?

How many CPU's and what speed?

How much memory?

How many hard drives?

What kind of workload is on the system.   

It isn't easy to compare to another server that may be configured differently in the same rack. Using non HPE branded drives can cause issues if the sensors cannot read the drive temps properly. Since dropping ambient a few degrees makes everything happy again, you need to try to isolate what sensor in the system is running hot

[Torsten.]

DL360P is Gen8, the "p" and "e" is unique to Gen8.

Consider to post screenshots of ILOs Diagnoszics and Thermal Map screen.

[rodrdanj]

In deed it's a GEN 8, i saw yesterday the sensor 12-HDMAX with 48 °C, sensor 01-Inlet Ambient with 16-17 °C   (94% fan speed), today sensor 12-HDMAX with 47 °C and sensor 01-Inlet Ambient with 14 °C (57% fan speed increasings).

Temperature Graph

[Torsten.]

How about the Diagnostics screen?

[rodrdanj]

Sorry for the late response, this is the Diagnostic that you asking for?

[Torsten.]

OK, looks good.
It is obviously not the NAND issue.

[rodrdanj]

Trosten, doing some research, you share this link, for a DL380, but my DL360p have the p420i smart controller installed, maybe this have a relationship? and this is a normal function.