DL380 G5 smart array E200 problem

[mohamed2000]

hello 

we have dl380 G5 smart array E200 after change hard drive 72G to 300G after rebooting the servre smart array give error 1783-slot 3 drive array controller failure and take many times restart to avoid this problem

thanks

[FabioC1]

 mohamed2000  In the past This error was solutioned with reinsert the E200 card.

Do you can use the service manual to opem the equipment and remove clean slot and reinsert de E200 Card

Service manual of DL380 G5

https://support.hpe.com/hpsc/doc/public/display?sp4ts.oid=1121516&docLocale=en_US&docId=emr_na-c00710359

[mohamed2000]

thanks FabioC1 I will try this solution, but i think this problem appeared after change hard drive 72G(DG072ABAB3) to 300G(EG0300FBVFL)

[mohamed2000]

 FabioC1 The problem still exists after clean the e200 slot but if backed to old harddisk (72 G) the  the problem disappear and the system open 

[Fritsch James]

Hi mohamed,

looking at your screenshot tells me that you are running an ILo2 version 1.60 - this is really old fimrware. I guess the firmware of your E200 controller is also pretty old? You should try updating your server to the latest firmware available and then try again with your 300G disks (also the disk firmware may need an update).

Do you have a cache module and battery installed? If so you should make sure that the battery is ok