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DL380 G9 errors - Can't read the CTR while initializing i8042

 
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Regular Visitor

DL380 G9 errors - Can't read the CTR while initializing i8042

Hi,

 

I'm trying to boot to HPSUM2015.06.0 in the DL380 G9 server, but keep getting errors (see attached).

 

Thanks

 

21 REPLIES 21
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Honored Contributor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

The i8042 error is normal as the kernel is looking for the PS/2 controller which isn't there.

 

When you drop to a prompt, the boot loader can't find the media for one reason or another.  How are you booting the system, iLO virtual media, or did you burn the ISO to media ( DVD or USB key)?

 

 

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Regular Visitor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

I burned the ISO to a DVD and am booting to that via F11 boot options.  I have updated several other units without any issues through the same method/media.

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Acclaimed Contributor
Solution

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

Did you use HP USB Key Utility version 2.0 to create the USB key?

Earlier versions don't work!


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
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Honored Contributor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

Try reset NVRAM using switch #6 on the system board

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Re: DL380 G9 errors - Can't read the CTR while initializing i8042

Resetting the NVRAM still gave the same errors. I used HP USB Key Utility (2.0) to create the USB key and works fine now.

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Frequent Advisor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

Guys, we have similar problem. Our provisioning installation is on halt due to this kind of error,

 

Can't read the CTR while initializing i8042

 

Check IF the firmware for Intelligent Provisioning is  2.30.75   or (NA)

 

Go to HP website and load to create ISO,

 

https://h20565.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=7271242&swItemId=MTX_ab08c7f82bc546e09425b0429a&swEnvOid=4064

 

 

Good luck!

 

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Honored Contributor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

What OS are you working with. The i8402 error is probably just the last message on the screen and is porbably not what is causing the hang.  Since teh servers don't have a PS/2 controller this error is usually just informational.

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Frequent Advisor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042

this is a global issue. it looks like the IP version installed and send with the new box might be BUGGY!!!!

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Honored Contributor

Re: DL380 G9 errors - Can't read the CTR while initializing i8042


@brodbobot wrote:
this is a global issue. it looks like the PIP version installed and send with the new box might be BUGGY!!!!

Again, what OS are you tring to intall? and where did you get the above infromation?

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