dl380 g9 memory system extensive test failed

[Cloudcover]

I have a customer who like to do his system check test from the diag tool in the BIOS.

We have replaced the memory, replaced the chassis with new memory on it and still failes when he run the system extensive test (pls see attached pic)

Dont know what to do or say to the customer as it baffles me that no memory error shows during POST or from the logs but customer keeps insisting memory still fails (memory result from the system extensive test) 

Has anyone has this issue before or knows how to resolve it?

Appreciate if someone knows or can help me with this issue here in the community 

Thank you 

[support_s]

System recommended content:

1. ProLiant DL380 Generation 4 Server User Guide (chm - to view save to hard drive

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[Suman_1978]

Hi,

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c05254356

This may not be directly related to your issue but try the Insight Diagnostics.  page# 79

Thank You!
I work with HPE but opinions expressed here are mine.
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[Sunitha_Mod]

Hello @Cloudcover,

Let us know if you were able to resolve the issue.

If you have no further query and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

[Cloudcover · Accepted solution]

yes it were able to resolved it. CPU and some DIMMS are the culprit and after replacing the identified faulty CPU and DIMMS, mermory test passed and server came up healthy and no more issue

Thanks everyone for all your help. Very much appreciated

[Sunitha_Mod]

Hello @Cloudcover,

That's excellent! 

We are extremely glad to know the problem has been resolved and we appreciate you for keeping us updated.