DL380 Gen10 / P408i-a SR controller / 6.4TB NVMe SSD

[bogeygolfer1]

A client is attempting install of a this drive to a DL380 Gen10 server with the P408i-a SR controller:

https://buy.hpe.com/us/en/options/drives-storage/server-solid-state-drives/server-solid-state-drives/hpe-6-4tb-nvme-gen4-high-performance-mixed-use-sff-scn-u-3-pm1735-ssd/p/p22272-b21

They are seeing the error in the attached images. Is this controller incapable of detecting these drives for some reason?

[rabindra11sharm]

Dear bogeygolfer1

HPE Smart Storage P408i-a SR controller did not support NVMe disk. Please go through the document as QuickSpec P408i-a SR Gen10 Controller for controller information. 

If you want to use those NVMe drives Please go through the QuickSpec HPE DL 380 Gen10(Page no 54 & 60) for requaired hardware and part details.

Hope, I could provide you with clear and helpful instructions. If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help! Have a great day!

[bogeygolfer1]

Thank you. Are you able to provide a list of parts needed for the server to support these drives?

[rabindra11sharm]

Dear  bogeygolfer1

Already I have mentioned in earlier reply go to QuickSpec for HPE DL 380 Gen10 and check the page no 54 & 60 for NVMe supported spare and part no details. 

https://www.hpe.com/psnow/doc/a00008180enw

Hope, I could provide you with clear and helpful instructions. If you have any more questions or need further assistance, don't hesitate to ask. I'm here to help! Have a great day!

[support_s]

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