DL380 Gen9 4K Blocksize Physical Drive

[withsupport]

Hello everyone I wonder if someone can help or has seen this issue before, I've just bought 4 1.2TB reconditioned HP SAS drives for my DL380 Gen9. I've plugged them in and they are visible as per below. The problem is that the HPSSA GUI does not see them, and I cannot create an array using them - they are not showing as unassinged, but instead are listed under the heading "4K Blocksize Physical Drive". Any ideas?

#hpssacli ctrl all show config detail

Smart Array P440ar in Slot 0 (Embedded)

4K Blocksize Physical Drive

physicaldrive 2I:3:5 (port 2I:box 3:bay 5, SAS, 1200.2 GB, OK)
physicaldrive 2I:3:6 (port 2I:box 3:bay 6, SAS, 1200.2 GB, OK)
physicaldrive 2I:3:7 (port 2I:box 3:bay 7, SAS, 1200.2 GB, OK)
physicaldrive 2I:3:8 (port 2I:box 3:bay 8, SAS, 1200.2 GB, OK)

Port Name: 1I

Port Name: 2I

Internal Drive Cage at Port 1I, Box 3, OK

Internal Drive Cage at Port 2I, Box 3, OK

array A (SAS, Unused Space: 0 MB)

logicaldrive 1 (558.8 GB, RAID 1, OK)

physicaldrive 1I:3:1 (port 1I:box 3:bay 1, SAS, 600.0 GB, OK)
physicaldrive 1I:3:2 (port 1I:box 3:bay 2, SAS, 600 GB, OK)

unassigned

physicaldrive 1I:3:3 (port 1I:box 3:bay 3, SATA, 4000.7 GB, OK)

[support_s]

System recommended content:

1. HPE ProLiant DL380 Gen9 Server

2. HPE ProLiant DL380 Gen9 Server - Spare Parts

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[withsupport]

this reply makes no sense it's just a link to a manual, this does not help

[Suman_1978]

Hi,

Not sure why its under 4K, but here are some workaround you can try.

Update the controller Firmware.
Update SSA GUI software.
Check if the Hard Drives are compatible with the controller.

Thank You!
I work with HPE but opinions expressed here are mine.
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