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01-19-2022 09:53 PM - last edited on 01-21-2022 08:55 AM by support_s
01-19-2022 09:53 PM - last edited on 01-21-2022 08:55 AM by support_s
DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start
Hello.
Server DL380 GEN9.
After Issue with air conditioner in customer data center(cooling system was not work some time), server malfunctioning. It can works only in room with low temprature(<15°~), but in room tempreature it shutdown after 30-60minutes.
I have already tryied to change powersupplies, cables.
Cleared nvram, installed latest SPP, updated firmwares... etc. Nothing helped.
Obviosly problem is with Temperature sensors. My solution is to change the motherboard. Maybe there is another solution?
IML only have info about PowerSupply issue, it because powersupply1 is not connected. Even though it connected, server will stay work not properly. The time is wrong beacause of bios restore.
8 POST Message 01/01/2001 00:43 01/01/2001 00:19 2 POST Error: 1624-Power Supply Unplugged - Power Supply 1 is unplugged. Action: Ensure the Power Supply is plugged in.
7 POST Message 01/01/2001 00:17 01/01/2001 00:17 1 POST Error: 267-IMPORTANT: Default configuration settings have been restored at the request of the user. Action: Restore any desired configuration settings which differ from defaults.
6 POST Message 01/01/2001 00:04 [NOT SET] 1 POST Error: 1624-Power Supply Unplugged - Power Supply 1 is unplugged. Action: Ensure the Power Supply is plugged in.
5 Power 01/01/2001 05:43 01/01/2001 05:04 10 System Power Supply: Input Power Loss or Unplugged Power Cord, Verify Power Supply Input (Power Supply 1)
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01-19-2022 10:53 PM
01-19-2022 10:53 PM
Query: DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start
System recommended content:
1. HPE ProLiant DL380 Gen9 Server
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01-21-2022 08:54 AM
01-21-2022 08:54 AM
Re: DL380 GEN9 poweroff after some time and blinking green power button. Server cannot start
Hi,
I would suggest to update the server by using latest Service Pack for ProLiant (SPP) https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_dd8a257eca984bd2aa5157c4c1
Verify and if issue is persist, please test the server with minimum components .Refer -https://support.hpe.com/hpesc/public/docDisplay?docId=a00018641en_us&docLocale=en_US
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[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
