DL380G7 WHEA-logger Event ID: 47 "A corrected hardware error has occurred"

[KayLee_2]

Dear all,
We had a new DL380G7 a couple months ago, and so far I had this problem.
I'm using Window Server 2008 R2 with DL380 G7 and I got a lot of warning about "WHEA-logger" as below:

Log Name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 3/2/2011 9:30:02 AM
Event ID: 47
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: %%
Description:
A corrected hardware error has occurred.
Component: Memory
Error Source: Corrected Machine Check
The details view of this entry contains further information.
Event Xml:



47
0
3
0
0
0x8000000000000000

139559


System
VNHCMAPP33.vn.kworld.kpmg.com



1
{00000000-0000-0000-0000-000000000000}


0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0x0
0
873
435045521002FFFFFFFF0



This has been logged in Event Logger every hour.
I have installed Smart Start 8.6 Disk and also upgrade to the new system ROM in HP site, but no help.
I don't know whether this warning has impact to performance of server RAM memory, but it still warnings day by day.
Any resolution will be appreciated.
Thanks

[gregersenj]

Check the IML (Integrated Management Log)
This is the HW error log, and it will tel you the problem in clear text.

>all programs> HP Sytem tools > IML viewer.

Other tools for reading the log:
System management Homepage.
ILo
Insight Diagnostics

BR
/jag

[Cody Chen]

Hi Kay,

Any finding for this case ? Do you have memory fault light up in the panel ?
It sound like the memory doing the error correction(but you did not have memory fault light up).

[Michael A. McKenney]

Do you have the latest firmware installed on the server and devices. It might help with diagnostics.

[Jwarren]

Hello,

I wanted to ask if you have found a resolution. If so what was the fix?

[Rafael_Lucca]

Do you have a position about this problem? I have the same problem in my Server.

[Dave73]

I have a call open with HP on this, busy testing their responce which by first glance is a joke....

Install KB947821

This is included in SP1, which is installed on the server already, but i have installed it never the less. It dosnt show up in installed components !! I am now checking what other patches are installed after running a M$ update as recomended by M$.

We have 2 DL580's with this error.

[Dave73]

The case has been given back to HP for further analysis.

[gershonb]

Did you hear back from HP yet? were having the same issue. Thanks

[Dave73]

Firmware issue to be corrected at a later stage.

1. In RBSU

                Select Power Management Option

                Select Minimum Processor Idle Power State and change from the default value of C6 to No C-states


2.            Set Power management to Maximum performance in BIOS:

    a.        Boot into BIOS.

    b.        Go to Power Management Options.

    c.        Select HP Power Profile.

    d.        Select Maximum Performance.

    e.        Press Enter.

    f.        Exit BIOS.



3.            Set Power Management in Windows to High performance:

    a.        Go to Control Panel/System and Security/Power Options.

    b.        Change to high performance.