DL580Gen9 : x64 exception type 0d general protection exception

[Masoud3258]

Hi ,

How to fixed error?

[Suman_1978]

Hi,

Any recent hardware or firmware changes done?
This issue could be caused by old firmware of BIOS/iLO or Smart Array Controller.
Or try enabling/disabling UEFI optimized boot in BIOS configuration under Boot Options.

https://support.hpe.com/hpsc/doc/public/display?docId=mmr_sf-EN_US000018431
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04623059

Thank You!
I am a HPE employee
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[Masoud3258]

I've upgraded : SPP 10/1/2017

When I turn on the server, it's 50% that I see this red screen error, I can not enter into any settings gonna be like F8 or F9

[lesposito]

hi, I have the same error on an HPE ProLiant DL580 GEN10 and i can't enter in any setup.

do anyone solved?

[aviorp]

Hello,

This appears to be an issue documented in the following advisory.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05257009

https://support.hpe.com/hpesc/public/docDisplay?docId=mmr_sf-EN_US000018431

https://support.hpe.com/hpesc/public/km/search#q=x64%20exception%20type%200d&t=All&sort=relevancy&numberOfResults=25

However, kindly log a support case for assistance.

[Mustufa-Consult]

Hi Masoud, 

Did you manage to fix the issue ? As I am getting same error on DL360 Gen 9 server when trying to upgrade the Esxi 6.5  to Esxi 6.7 UP3.

Regards

Mustufa

[ardanamicky]

hello,,, i have the same problem, can you help me, 

bisakan anda memberitahu saya untuk menyelesaikan masalah ini dengan informasi di email saya.. ***personal info erased***

[Sunitha_Mod]

Hello @ardanamicky, 

Thank you for posting! Since you have posted in an old topic and there is no response yet, I would recommend you create a new topic using the create "New Discussion" button, so the experts can check and assist you further. 

[MichaelLogan]

I just wanted to comment stating that we just had this issue with a DLP360 Gen 9 and the solution was to do as one of the commenters metioned which was change UEFI boot option from "Optimized" to "Not-optimized" (?) and it started immediately after saving and restarting.