Error after update using hp's intelligent provisioning

[theidm43]

I've got a problem with a HP ProLiant dl380 gen 10, it's newly installed windows server 2022. There was a list of missing drivers in the device manager's other devices category, so i tried to update via intelligent provisioning. There were no errors in the update proccess and after. But after i reboot, it wants me to plug in two power supplies, so i did and the amber blinking sign disappeared.
But when i go back to intelligent provisioning, it shows self update and then it says error while loading shared libraries. How do I fix this?

[TVVJ]

Hello,

You may download and install the "iLO 5 Channel Interface Driver for Microsoft Windows Server 2022" and the "iLO 5 Automatic Server Recovery Driver for Microsoft Windows Server 2022", restarting after each install and check if that helps.

Regards,

[theidm43]

Hi, installing these two drivers did not help, did restart after each installation.

Same error when starting intelligent provisioning, same message about system power loss.

https://imgur.com/a/rjJLffz

Missing drivers in above image..

[TVVJ]

Hello,

You may install the chipset driver "Identifiers for Intel Xeon Scalable Processors (First and Second Generation) for Microsoft Windows", restart the server after instll and see if it helps.

Regards,

[Arte123]

I have the same error

[mikailce]

in hpe.com support  page   search for 

service pack for proliant

and  choose for your server.

https://support.hpe.com/connect/s/search#q=service%20pack%20for%20proliant&t=All&sort=relevancy&numberOfResults=25

[360SmartNetwork]

After mounting the ISO for the service pack with the iLO, the firmware updates all completed successfully.

After a cold reboot, I selected F10 during boot which kicked off another firmare update and reboot.

After rebooting into Intelligent Provisioning, the udev and kernel panic errors screen is displayed, but got a little farther in the boot than the first time (similar to OP's picture).

I have not installed an OS on this server yet, this happened pre-installation while attempting to update firmware

[Zeniter]

I have the same problem. Brand new DL360, no OS yet, only updating using intelligent provisioning. After one of the updates I can no longer start intelligent provisioning.
I get a black screen with a bunch of errors

Starting udev...
udevadm: error while loading shared libraries: liblz4.so.1 ....
....

EDIT: It's been fixed with Intelligent Provisioning Recovery Media

[Abhidutta]

@Zeniter Hi,

Did you find a fix for this. 

Even  I am getting the same error.

[Zeniter]

Abhidutta,
Yes, as I wrote, I fixed it using Intelligent Provisioning Recovery Media, which you can download from HPE Support site.
Just boot from the ISO and follow the recovery procedure.

Regards

[Abhidutta]

Hi ,

Thanks for your reply.
Will give it a try.

Abhi SINGH
​Desktop Support Analyst – Information Technology
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[Amaka_16]

@Zeniter Please I'm currently expercining this thing, I have downloaded the recovery media, and it's on usb , how to I proceed?

[Zeniter]

Did you try to boot the server from the recovery media and follow the instructions?

I don't remember the exact steps, but it wasn't difficult.

[AMCCRISTOVAO]

After install from intelligent provisioning recovery usb, wen I hit F10 and try to enter Intelligent Provisioning, its starts updating the firmware and the update gets broken again

[MTakici]

Hi, I have the same problem.

After install from intelligent provisioning recovery usb, wen I hit F10 and try to enter Intelligent Provisioning, its starts updating the firmware and the update gets broken again.

Have you found a solution?

Thanks

[MTakici]

My problem is solved. The most logical and fastest solution is,

1. Download SPP iso, prepare a bootable USB and update the firmware.
2. install from intelligent provisioning recovery USB

Thanks