EVENT ID 57 HPQILO2

[myx]

Hi all, after upgrading into the latest firmware, one out of eight server encountered error, Event ID 57, HPQILO2. A minimum of 8 error logs everyday and the server restarting every morning.

Im running on Windows Server 2008, x64.

Pls advise what to do.

Thank you very much for the help.

Array Controller Firmware - 5.26
System ROM Firmware (Active) - 2008.11.01
Management Processor Firmware(Active) - 1.77
HP Proliant ilo2 Management Controller Driver
for Windows Server 2008 x64 Edition - 1.8.0.0
HP System Management Homepage for Windows -3.0.0.64
HP Insight Management Agents for Windows Server 2008 x64 Edition - 8.20.0.0

[KarimK]

I am reciving the same errors after upgrading my firmware yesterday?

Event Type: Warning
Event Source: hpqilo2
Event Category: None
Event ID: 57
Date: 03/06/2009
Time: 17:38:47
User: N/A
Computer: xxxxxxxxx
Description:
NetFN 0x4, command 0x2D timed out
Data:
Event Type: Warning
Event Source: hpqilo2
Event Category: None
Event ID: 57
Date: 03/06/2009
Time: 17:38:47
User: N/A
Computer: xxxxxxxx
Description:
Failed GET SENSOR READING, sensor 19
Data:

Event Type: Warning
Event Source: hpqilo2
Event Category: None
Event ID: 57
Date: 03/06/2009
Time: 17:39:27
User: N/A
Computer: xxxxxxxx
Description:
Maximum indicator count (1) exceeded
Data:

I have recived hundreds on 2x cluster nodes.

K

[Luca Pagan]

Hi,

it seems to be solved with a new driver:
HP ProLiant iLO 2 Management Controller Driver for Windows Server 2008 ver 1.11.1.0
26 May 2009

On my dl380g5 with windows 2003 it's now ok.

Luca

[myx]

hellO! just downloaded and installed HP Proliant ilo2 Management Controller driver 1.11.1.0 and it seems working. Will update you guys if i still experience problem. thanks!

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&swItem=MTX-9b30f465983049fba87cb924bc&mode=3

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01704271&dimid=1045547850&dicid=alr_apr09&jumpid=em_alerts/us/apr09/all/xbu/emailsubid/mrm/mcc/loc/rbu_category/alerts

[myx]

after updating the HP Proliant ilo2 Management Controller Driver
for Windows Server 2008 x64 Edition - 1.8.0.0
into version 1.11.1.0 the numerous logs has come down to 2 logs. Still it didnt solve the problem. Pls pls pls... Hp must come out with the answer of this error. I have read a lot of forums regarding this error. some says the 1.11 update resolved the problem, other says not. Unluckily, i was one of those who says NOT. pls help.

my server is HP DL380 G5 and running Windows Server 2008 x64.

thanks

[James Kennedy_4]

Currently doing a force downgrade to 1.80 is the only solution. It will fix the errors and prevent ASR.

[myx]

Hi! I already downgraded it to 1.8.0.0 last night. But this morning I got Event ID:57 hpqilo2 error again.

Failed GET SENSOR READIND, sensor 11
NetFN 0x4, command 0x2D timed out.

Thanks

[Christophe Kottelat]

I have tried all possiblities with older drivers and also with the most recent including the firmware update of the ilo card.

I still have vent id 57 on my Proliant BL460c and i had to disable the Automatic System Restart option to avoid unexpected server reboot.

Does anyone know how to fix this once for ever?

[Gregory Vangermeersch]

I called HP and they told me to install the iLO driver sys mngmt 1.11.1.0 + fw iLo .78 + BIOS update. Problem should be solved (it was for a ML350G5 + win 2003std

[Bob Clidinst]

I have the same problem. Fresh server build: SmartStart 8.25 (ProLiant Support Pack V8.25 A), Windows Server 2003 R2 32-bit with Service Pack 2, Windows updates are current, ML350 G5 with 2009.05.12 BIOS, iLO 2 with V1.78 firmware. I will try the HP ProLiant iLO 2 Management Controller Driver V1.11.1.0 and report back!

[Gary Benavides Meza]

Just to inform that there is already a new release of the HP ProLiant iLO 2 Management Controller Driver that fix the issue with the hpqilo2 with event id 57 in windows event log


Please be aware that this issues was already fix and the new release can be found in the following directory

Windows server 2003 x32
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-eda4b854262041b381297b26d6

Windows server 2003 x64
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121486&swItem=MTX-9b30f465983049fba87cb924bc&prodNameId=3288144&swEnvOID=1113&swLang=8&taskId=135&mode=4&idx=2

Windows server 2008 x32
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=4022&swLang=8&mode=2&taskId=135&swItem=MTX-7337f21b3a1040f8ab868399f1

Windows server 2008 x64
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&prodNameId=3288134&swEnvOID=4024&swLang=8&mode=2&taskId=135&swItem=MTX-7cac2815745e479eb8903f3ebb

[Bob Clidinst]

Approximately 16 minutes after I reboot the server, Event ID 57 HPQILO2 would stack up heavily. After applying CP011016.EXE, the events have not come back. I have rebooted the server several times, waited 16 minutes or so, then checked the log and nothing (so far.) I will let the server run over night and report back any further problems.

[Bob Clidinst]

After updating to V1.11.1.0, I am still gettings two Event 57 warnings:

NetFN 0x4, command 0x2D timed out
and
Failed GET SENSOR READING, sensor 16

Any ideas?

[Bob Clidinst]

HP support asked me to Restore Default System Settings in the RBSU, then re-install the iLO 2 Management Controller Driver (V1.11.1.0) and that has not helped. I have lots of Event 57 warnings again (and the potential for server lock-ups and ASR events.) The HP rep told me they are aware of this "critical" issue and guarantee a new driver ASAP.

[ccx]

Well, we have about 260 Hp serveurs and we have advertisement from HPSIM alert. So we upgraded few HP dl 580 and 585 servers and we have got the same 57 event id from the 1.11.1.0 ILO2 management driver and a kernel w2k3 reboot! I don't find any new driver from hp, restoring a correct fonction

[SamMan]

I had the same issues. HP just released a new iLO2 Management Driver 1.11.2.0. I installed PSP 8.25 which installs the 1.11.1.0 driver. i then upgraded the driver to 1.11.2.0 and all hpqilo2(Event ID 57) went away. No ASR's as well. Try this method and see what happens.

[AlbertL_1]

I have upgraded our DL385G2 server to the latest available driver on HP web site, (Version 1.14.0.0 cp009469.exe). We are still logging Event ID 57, HPQILO2 errors.
Also receiving false SNMP traps stating redundant fan removed referencing different fans.

[tony_72000]

Just to let every know...

I downgraded the HP ProLiant iLO 2 Management Controller Driver to version 1.11.1.0 and I was getting only the two error messages.

Last night I upgraded back to 1.11.2.0 and now I'm not getting any messages.

Problem solved? ... I'll wait and see.

[Michel Gerber]

I wasn't having the reboots though I was getting the sensor error messages in the event logs daily as well as some false alarms coming from SIM regarding this server.

Three nights ago I upgraded my HP ProLiant iLO 2 Management Controller Driver from version 1.11.1.0 to version 1.11.2.0 and since then not a single bad log entry or false alarm.

[pcgirl]

I am having the same problems but I am using SBS 2003. Do I use the Windows Server 2003 updates as there doesn't seem to be any updates specific to SBS 2003.

[Luis _hp]

it speaks with HP has supported, updates fimware but I even have problems already registry in the file log the following errors: origin: hpqilo2 category. none you go succeso: 57 description: SENSORIAL Failed GET READING, sensor 20 ---------------- the second message is identical but in the description it is: NetFN 0x4, command 0x2D timed out. ----------- somebody that has a solution since my servant is reinitiated Windows 2003 server R2 standart

[jrm_2]

HI

Do you have one solution ? I have the same error : "NetFN 0x4, command 0x2D timed out".
I updated the "Online ROM Flash for Windows - HP Integrated Lights-Out 2 to the version 1.79 (28/08/2009)" It was completed successfully.
I update the "HP ProLiant iLO 2 Management Controller Driver for Windows Server 2003" to 1.12.0.0 and when I go to the log : I see that the installation procedure was completed successfully. But when I launch again the same update, the POP UP tells me that it was not up to date and my Current Version is 1.11.0.0.

This update seems not to be installed but at the end of the process and in the log : it is OK (The installation procedure was completed successfully).

And I always have the same error "NetFN 0x4, command 0x2D timed out". Do you have a solution for my problem. It is a bug HP ? I think I must not restartmy server for this update ?

[KarimK]

You need to upgrade your version of iLO2 Management Driver to version 1.11.2.0

[jrm_2]

I try to upgrade to the version 1.11.2.0 (cp011257.exe) but I have the same problem. In the POP UP and in the log, all is OK but when I restart this cp011257.exe. -> The current version is 1.11.0.0.

Any idea ?

[AMac]

We're seeing the same issue.

Win2k3 SP2 x64
DL365G1
Firmware/Drivers/ROM are all pretty old.

It seems to be isolated to our DL365's. We had an unexpected shutdown on 9/21 and I see the event ID 57 in the logs.

We also see this logged in the iLO 2 Log:

BMC IPMI Watchdog Timer Timeout: Action=System Power Reset.

We will be updating as follows:

PSP 8.30
Firmware Update CD 8.60
ROM: 2009.07.17 (21 Jul 2009)
MS Storport.sys array driver (recommended to us by MS after looking at our crashdump file)
[http://support.microsoft.com/default.aspx?scid=kb;EN-US;957910]
- you may or may not need this

I have one system that has been fully updated last Thursday (9/17) so we'll see how it goes.