falha é ''Server Critical Fault (Service Information: Power On Fault, Processor(Intel), Pr

[Eduardo-H3Ti]

Boa tarde, 

Estou com um problema em 2 servidores do modelo HPE ProLiant DL20 Gen10 Server, no qual apresentam a seguinte falha;

''Server Critical Fault (Service Information: Power On Fault, Processor(Intel), Processor 1 (01h))''

Algum colega poderia me auxiliar, ou suporte?

Desde já agradeço!

Google Translated: 

The error is ''Server Critical Fault (Service Information: Power On Fault, Processor(Intel), Processor 1 (01h))''

Could someone help me or provide support?

Thank you in advance!

[Suman_1978]

Hi,

A similar issue discussed in this post.

Thank You!
I work with HPE but opinions expressed here are mine.

[Eduardo-H3Ti]

Bom dia, 

Neste post em questão, não expressa qual foi a solução final, pois tem 2 opções, a troca do processador e outro reparo indicado com outro post. 

Gostaria de saber qual a solução final, ou um suporte autorizado para solucionar o problema.

Desde já agradeço.

[ManBha]

Hello,

1. Please ensure the BIOS and iLO are updated to latest.

2. Please try a minimum config by removing the proc 1 and check if the server boots and to isolate of the processor is faulty.

3. If the issue persists, it might be an issue with the system board.

Thanks.

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.