Faulting Application cpqnimgt.exe

[Craigt573]

Can anyone shed any light on why the cpqnimgt.exe keeps crashing?

The server is a ML370 G4 running WK23 R2

Hi have made sure the Insight Agents are up to date.

The error below is logged.

Source: Application Error Event ID: 1004

Description:

Reporting queued error: faulting application cpqnimgt.exe, version 8.60.0.0, faulting module unknown, version 0.0.0.0, fault address 0x0073e336.

I also ran the windbg on the dump file that was created, the output is below. Can anyone make any sense of it?

*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

***** OS symbols are WRONG. Please fix symbols to do analysis.

*** ERROR: Symbol file could not be found. Defaulted to export symbols for kernel32.dll -
*** ERROR: Module load completed but symbols could not be loaded for cpqnimgt.exe
*** ERROR: Module load completed but symbols could not be loaded for xpsp2res.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for w2kmgdll.dll -
*** ERROR: Module load completed but symbols could not be loaded for MFC90ENU.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for uxtheme.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ws2help.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ws2_32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for netapi32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for snmpapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for wsnmp32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for mgmtapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msasn1.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for crypt32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msimg32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for imm32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for atl.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for psapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for credui.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for wintrust.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for imagehlp.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for mprapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for iphlpapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for adsldpc.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for activeds.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for rtutils.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for wldap32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for secur32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for comres.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for setupapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for user32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for comctl32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for comctl32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ole32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for clbcatq.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for version.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msvcrt.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for gdi32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for rpcrt4.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for oleaut32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msvcp90.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for msvcr90.dll -
*** ERROR: Module load completed but symbols could not be loaded for mfc90u.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for shell32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for shlwapi.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for advapi32.dll -
*** ERROR: Symbol file could not be found. Defaulted to export symbols for samlib.dll -
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: IMAGE_NT_HEADERS32 ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************
*************************************************************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: kernel32!pNlsUserInfo ***
*** ***
*************************************************************************

FAULTING_IP:
+e8
0073e336 ?? ???

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0073e336
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 0073e336
Attempt to read from address 0073e336

PROCESS_NAME: cpqnimgt.exe

FAULTING_MODULE: 7c800000 ntdll

DEBUG_FLR_IMAGE_TIMESTAMP: 4c51e135

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

EXCEPTION_PARAMETER1: 00000000

EXCEPTION_PARAMETER2: 0073e336

READ_ADDRESS: 0073e336

FOLLOWUP_IP:
+e8
0073e336 ?? ???

FAILED_INSTRUCTION_ADDRESS:
+e8
0073e336 ?? ???

IP_ON_HEAP: 0073e336

STACK_ADDR_RAW_STACK_SYMBOL: 13affe8

ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols. ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[ffffffff]

LAST_CONTROL_TRANSFER: from 013affec to 0073e336

FAULTING_THREAD: ffffffff

BUGCHECK_STR: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_WRONG_SYMBOLS_STACKIMMUNE

PRIMARY_PROBLEM_CLASS: BAD_INSTRUCTION_PTR_STACKIMMUNE

DEFAULT_BUCKET_ID: BAD_INSTRUCTION_PTR_STACKIMMUNE

IP_ON_STACK:
+189952f00e1df78
013affec 0000 add byte ptr [eax],al

FRAME_ONE_INVALID: 1

STACK_TEXT:
00000000 cpqnimgt+0x0


SYMBOL_NAME: cpqnimgt

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: cpqnimgt

IMAGE_NAME: cpqnimgt.exe

STACK_COMMAND: ** Pseudo Context ** ; kb

FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_STACKIMMUNE_c0000005_cpqnimgt.exe!Unknown

BUCKET_ID: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_WRONG_SYMBOLS_STACKIMMUNE_BAD_IP_cpqnimgt

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/cpqnimgt_exe/8_60_0_0/4c51e135/unknown/0_0_0_0/bbbbbbb4/c0000005/0073e336.htm?Retriage=1

Followup: MachineOwner
---------

[Chrisanth Lederer]

ML350G5 running German Win2003 R2

I've recently updated all HP drivers/software to the latest available versions.

Now we have the same problem here.

Fehlgeschlagene Anwendung cpqnimgt.exe, Version 8.60.0.0, fehlgeschlagenes Modul unknown, Version 0.0.0.0, Fehleradresse 0x0077e3d0.

Crashing 1-2 times per day.

[Olly_4]

We are seeing the same problem. Even after upgrading to the latest version available of the HP Insight Management Agents which is version 8.70

Faulting application name: cpqnimgt.exe, version: 8.70.0.0, time stamp: 0x4d375c9b Faulting module name: bmapia.dll_unloaded, version: 0.0.0.0, time stamp: 0x4c8047e4 Exception code: 0xc000041d Fault offset: 0x0000000010040450 Faulting process id: 0x1b18 Faulting application start time: 0x01cbf4ace340f0b8 Faulting application path: C:\Windows\system32\CPQNiMgt\cpqnimgt.exe
Faulting module path: bmapia.dll
Report Id: 0af72c82-6136-11e0-b770-001e0b924b90

The HP Insight NIC Agents service terminated unexpectedly. It has done this 5 time(s).

Has anyone opened a case with HP yet?

[Olly_4]

Oh, by the way, we are running Windows Server 2008 R2.

[Olly_4]

Hardware:
HP ProLiant BL460c G1 Blade Server
with 2x E5345 2.33GHz Quad-Core Procs
and 16GB of RAM

[aslasl]

Description:
The clean install windows 2003 occur the following fault

Faulting Application cpqnimgt.exe
Event ID:1000 Faulting application cpqnimgt.exe, version 8.60.0.0, faulting module unknow, version 0.0.0.0, fault address 0x00d9e36b.

any suggest?

[Kaneda_1]

Hi Guys,

Has anyone been able to work around this problem? 

The things that I can suggest are, uninstalling the agents, making sure that this folders is gone :

C:\PROGRAM FILES\HPWBEM\NETWORK\DLL\BMAPI.DLL

Since my errro points to cpqnimgt.exe using the BMAPI.dll (Broadcom Management Application Programming Interface). Then reinstall the agents. 

This because the error seems to be APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ

Thanks

[chul-ho, choi]

Hello All,

I have a same issue.

Server is  DL380 G7 and OS is Win2003 R3 Enterprise SP2.

PSP version is 8.70.0.0.

I got the below message

"Evant ID : 1000 , Faulting application name: cpqnimgt.exe, version 8.70.0.0.,

faulting module unknown, version 0.0.0.0  fault address 0x007f42f0."

2 servers are configured by cluster and 2 servers has same  error message.

I know that  PSP 8.70.0.0 is the latest version.

How can I solve this issue?

Best reagrds

Chul-Ho/

[Bob Walker FJ]

Multiple DL380 G5's with various specs but all just taken to PSP 8.70

[Alex_Zo]

Does anyone solve this problem yet?

I have the same issues on 3 servers recently upgraded with PSP 8.70.

[iulmax]

Please read the below advisory:

Document ID: c02914495