Getting error while upgrading the firmware for Intel(R) I350 LOM.

[abhishekgangul]

While upgrading the SPP (Service pack for HPE ProLiant Gen10 and 10 Plus )  version 2025.03.00.00 (3 Apr 2025) . Getting error for one of the component Intel (R) I350 LOM . Rest of the component got updated . I tried manually upgrading the  Intel(R) I350 LOM (Intel Online Firmware Upgrade Utility for Linux x86_64) firmware - firmware-nic-is-intel-1.32.0-1.1.x86_64.rpm 

 Even this fails.

in the below CP logs I see that the firmware is trying to upgrade the Mellanox nic and not the Intel I350 nics.

cat CP063153.log
================================================================
Copyright (c) 2024 Hewlett Packard Enterprise Development LP
Intel Online Firmware Upgrade Utility for Linux x86_64
================================================================

Installation started: [Wed Apr 16 10:15:27 2025]

Installing: CP063153.scexe
Version: 1.32.0

OS: SUSE Linux Enterprise High Performance Computing 15 SP5
Kernel Release: 5.14.21-150500.55.83-default
Driver Info: igb-
Adapters: "HPE InfiniBand HDR100/Ethernet 100Gb 2-port MCX653106A-ECAT QSFP56 x16 Adapter";

Command: ./.setup

[ERROR] The discovery operation has failed
[ERROR] The return code for the first oem_get_adapter_info() call: 3

[ERROR] Can't find supported devices in the system!

Return Value: FWUPG_NOOP [3]

Installation complete: [Wed Apr 16 10:15:27 2025]

[abhishekgangul · Accepted solution]

I was able to resolve this by manually install the " HPE Intel igb Drivers for SUSE Linux Enterprise Server 15 " somehow SPP though it contains the igb for list of Linux OS  was not installing it itself. 

[Sunitha_Mod]

Hi @abhishekgangul,

That's Awesome! 

We are extremely glad to know you were able to resolve the issue and we appreciate you for keeping us updated.