HP DL380 Gen9 Server Stop Code "NMI HARDWARE FAILURE"

[neeleshshete]

Hello All,

Required help to troubleshoot "NMI HARDWARE FAILURE" Stop code with BSOD received on HP DL380 Gen9 server during running condition. This server was running well before receiving this stop code & after hard reboot working normally. This Server has MATROX Video card as an DVI Interface & windows Server 2016 operating system.

Kindly guide why this error occur during running condition. 

[SanjeevGoyal]

Hello,

I would request you share the complete IML error to understand the issue.

You can update the server with the bios and all firmware with the latest or SPP 2019.12.0

Gen10 Service Pack for ProLiant 2019.12.0

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_69c577a5de814a8ea6db8fcea1

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,

[neeleshshete]

Hello Sanjeev,

Thanks a lot for your quick reply.

Can i get details of this error & resolution corrected in newely released firmware as we have to submit the incident report to Client.

Thanks a lot for your support.

[SanjeevGoyal]

Hello,

Please follow the below links of release Notes for Gen10 Service Pack for ProLiant, v2019.12.0.

https://downloads.hpe.com/pub/softlib2/software1/publishable-catalog/p378611774/v176688/Gen10SPP2019.12.0ComponentNotes.pdf

Let me know if you have any queries.

Regards,

[Med-Hamdi]

Hello,

Could you please share with us a complete IML errors to understand the issue.

Thanks

I am a HPE Employee