HP Insight Management Agents Trap Alarm

[Jim Serio]

I have the latest Management Agents installed on a RH 7.3 box. It has been running fine for the last 5 months, however, I came in tonight to find the system had been rebooted (discovered by the "crash" next to my login from earlier in the day). Syslog showed no problems, other than the system seemed to be down for over 30 minutes. Odd.

Then I checked my email and found the following message:

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Subject: HP Insight Management Agents Trap Alarm

Trap-ID=6025

An 'ASR Recover Complete' trap signifies that the system has been shutdown by the ASR feature and has just become operational again.
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There was also an identical message sent at the same time with a diferent subject line: HP Agent Trap Alert

I'm unable to find ANY log on this machine that suggests what the problem was. Does anyone have an idea, or maybe point me to somewhere to find the answer?

Jim

[Patricia L. Medina]

Jim,

The Compaq IML Viewer application is what you seek. If it is installed on your server, the command is: cpqimlview
The ASM and IML installs are available as RPMs from this website. For RH7.3, the PDF file containing the instructions is: ftp://ftp.compaq.com/pub/products/servers/Linux/rhinstall.pdf

Patti

[Patricia L. Medina]

Jim,

The Compaq IML Viewer application is what you seek. If it is installed on your server, the command is: cpqimlview
The ASR and IML installs are available as RPMs from this website. For RH7.3, the PDF file containing the instructions is: ftp://ftp.compaq.com/pub/products/servers/Linux/rhinstall.pdf

Patti

[Jim Serio]

Patti,

Thanks. I was able to use it, however the navigation on this is extremely weak. I can get to the data window by hitting TAB however it enables the scroll option, so I am unable to scroll up or down to the event I wish to see. I am stuck on a single event. Lame!

In any case, I was able to view the log from the Web interface and it still leaves me confused as to what happened:

ASR Detected by System ROM 6/26/2003 6:20PM 6/26/2003 6:20PM 1

ASR Lockup Detected: (casm device driver alerted)

Does anyone have an idea? It detected a lockup? Yet it didn't specify what program caused it. Now did it do a graceful shutdown. It just powered off the system. Any other place to find more information?

Jim

[Don Park]

ASR Detected by System ROM 6/26/2003 6:20PM 6/26/2003 6:20PM 1

ASR Lockup Detected: (casm device driver alerted)

The above message indicates that the server was rebooted because OS can not handle the acess viloation or exception. It is not gracefullt shutdowned at all.

[Don Park]

ASR Detected by System ROM 6/26/2003 6:20PM 6/26/2003 6:20PM 1

ASR Lockup Detected: (casm device driver alerted)

The above message indicates that the server was rebooted because OS can not handle the acess viloation or exception. It is not gracefully shutdowned at all.

[Jim Serio]

Don,

Thanks for the info. An occasional rnadom lockup is fine (srver was running, albeit at low load, for 6 months prior to this lockup). If it happens again soon, I'll start to worry. So far though, 15 days uptime no problems (fingers crossed).

Jim

[Fred G. Claypool, Jr.]

Everyone,

We have a workaround (or a fix?) to this problem. I've found two postings regarding this topic, so I'll post this response in both places.

Our system administrator remembers reading somewhere that Processor HyperThreading may cause issues with certain devices. We disabled Processor HyperThreading (via BIOS) on 10/29/2003. Prior to this, we had experienced random "spontaneous reboots" while backing up our Informix database -- in some cases, as many as three reboots during one backup attempt cycle. Since disabling the Processor HyperThreading, however, we've not experienced any other "spontaneous reboots" and all of our backups have performed just fine.

We're considering this a success right now, but if anything changes on our side, we'll update this note.

Thanks.