HP Version Control Agent Service

[vluu]

Hi,

I was having a problem with the HP Version Control Agent Service where the service would hang in starting mode. I tried to uninstall it but it hung, so I disabled the service and rebooted the machine. Now I no longer see the software in Add/Remove programs but the agent service is still is service manager window.

How can I ensure that the software is removed 100% so I can re-install it?

BTW, i'm running adl380 G4 on windows 2003 std sp2.

Thanks

[KarloChacon]

hi

reinstall these 2:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=1121516&swItem=MTX-b82a070541954f7d851e082c6b&prodNameId=3288134&swEnvOID=1005&swLang=8&taskId=135&mode=4&idx=3

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&swItem=MTX-7481b133ab484907873bc5d017&jumpid=reg_R1002_USEN

and after restart SNMP Service

regards

[vluu]

Hi Karlo,

I am unable to run the install for the second link you provided. Because, it did not completely un-install the first time, it see a version already installed. Once again, I can not use add/remove programs to uninstall it because not there.

See attachment for error.

Thanks

[KarloChacon]

hi vluu

yes the second link is too old but ho website is not helping me in order to get the latest

let me continue looking for it

regards

[KarloChacon]

hi

install latest proliant support pack

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-6f78c741679b4ec7a6ff1198ba

when you do this you will have the option to install what you want so you can select version control agent doing a force installation

regards

[vluu]

Hi Karlo,

I tried to force the install using hpsum but does not work. Is there a way to un-install the version control agent manually???

see attachment for error

thanks

[KarloChacon]

hi

it could be from registry but I have not try it before

try this:

when you extract proliant support pack there is a file extension .cmd

execute that file and let us now

regards

[Vwdl]

Hi,
Had a similar problem. Was caused by the fact that I uninstalled the Management Homepage before I tried to uninstall the Version Control Agent.
Putting the SMH back before trying to uninstall the Version Control Agent solved the problem.
Regards

[vluu]

The SMH page was never touched..it works

[dms_1]

Hi,

try this:

-Remove all the PSP components from add/ remove programs (HP ACU, HP ADU, Insight diagnostics online edition ,HP insight management agents,SMH...)
-Delete c:\HP
-Delete the registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Compaq Insight Agent\HOST GUID
-Reboot the server and restart snmp
- Install PSP again (it should be no problem to install the VCA now)

I did not understood which was your PSP version originally?

Regards