HPE DL380 Gen10 No Controllers Detected

[VeróDTT]

Hi,

I purchased new sever hp DL380 Gen10 when I am trying to enter in smart storage administrator (SSA version 3.40.3.0). On the next screen under smart array controllers " NO CONTROLLERS DETECTED" cannot create logical drives. 

I am using the Smart Storage Administrator to create logical drivers.

Thanks in advanced.

[Jimmy Vance]

What controller is in the server? Are you set for UEFI or Legacy boot mode?

[VeróDTT]

Hi Jimmy,

The controller is HPE Smart Array P408i-a SR Gen10. I'm using UEFI mode.

Regards.

[Jimmy Vance]

When you check in RBSU does the P408i show up under System Information -> PCI device Information? How about when you look under System Configuration , is the P408i listed there and can you access  any of the options when you select it? 

[VeróDTT]

Under System Configuration, the controller is not listed. I don't see the option System information in RBSU.  Also, I have checked in the iLO in the opción Firmware & OS Software if the controller is listed but it is not.

Regards.

[Jimmy Vance · Accepted solution]

Make sure the controller is seated on the system board, or plugged into the PCIe slot depending on which version of the P408i is installed 

[VeróDTT]

Hi Jimmy,

The problem was that the controller wasn't seated correctly. 

Thank you for your help.

Best Regards

[Taariq_Hosanoo]

Hi Jimmy,

The card is well seated and the driver is installed and running on device manager. But still, the SSA says no controller detected.

[Jimmy Vance]

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@Taariq_Hosanoo wrote:

Hi Jimmy,

The card is well seated and the driver is installed and running on device manager. But still, the SSA says no controller detected.

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You should probably start your own thread and give details about your system and configuration.