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HPE DL380 Gen10 No Controllers Detected

 
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VeróDTT
Occasional Visitor

HPE DL380 Gen10 No Controllers Detected

Hi,

I purchased new sever hp DL380 Gen10 when I am trying to enter in smart storage administrator (SSA version 3.40.3.0). On the next screen under smart array controllers " NO CONTROLLERS DETECTED" cannot create logical drives. 

I am using the Smart Storage Administrator to create logical drivers.

Thanks in advanced.

 

8 REPLIES 8
Jimmy Vance
HPE Pro

Re: HPE DL380 Gen10 No Controllers Detected

What controller is in the server? Are you set for UEFI or Legacy boot mode?

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VeróDTT
Occasional Visitor

Re: HPE DL380 Gen10 No Controllers Detected

Hi Jimmy,

The controller is HPE Smart Array P408i-a SR Gen10. I'm using UEFI mode.

Regards.

Jimmy Vance
HPE Pro

Re: HPE DL380 Gen10 No Controllers Detected

When you check in RBSU does the P408i show up under System Information -> PCI device Information? How about when you look under System Configuration , is the P408i listed there and can you access  any of the options when you select it? 

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VeróDTT
Occasional Visitor

Re: HPE DL380 Gen10 No Controllers Detected

Under System Configuration, the controller is not listed. I don't see the option System information in RBSU.  Also, I have checked in the iLO in the opción Firmware & OS Software if the controller is listed but it is not.

Regards.

Jimmy Vance
HPE Pro
Solution

Re: HPE DL380 Gen10 No Controllers Detected

Make sure the controller is seated on the system board, or plugged into the PCIe slot depending on which version of the P408i is installed 

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VeróDTT
Occasional Visitor

Re: HPE DL380 Gen10 No Controllers Detected

Hi Jimmy,

The problem was that the controller wasn't seated correctly. 

Thank you for your help.

Best Regards

Taariq_Hosanoo
New Member

Re: HPE DL380 Gen10 No Controllers Detected

Hi Jimmy,

 

The card is well seated and the driver is installed and running on device manager. But still, the SSA says no controller detected.

 

 

Jimmy Vance
HPE Pro

Re: HPE DL380 Gen10 No Controllers Detected


@Taariq_Hosanoo wrote:

Hi Jimmy,

 

The card is well seated and the driver is installed and running on device manager. But still, the SSA says no controller detected.

 

 


You should probably start your own thread and give details about your system and configuration.

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