HPE ProLiant DL380 Gen10 Plus Server Memory error 3047

[0xn]

hello we just purchased a HPE ProLiant DL380 Gen10 Plus Server after placing the ram memory this gives me an error 3047 - Unsupported DIMM Configuration detect Processor 2 DIMM 14 has population violation due to an event has led to an unsupported configuration Code:00000017

I have 8 Dimms of 32GB each one, try with 4 dims and it works fine but when I put the 8 dimms it presents error, check the memories and all of them are good, any idea?

[support_s]

System recommended content:

1. HPE ProLiant DL380 Gen10 Server Models - Server Internal Health LED is showing Amber due to Correctable Memory alert

2. HPE ProLiant DL380 Gen10 Server - LED Indicators

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[Cali]

Hello,

please follow the Memory Population guidelines here HPE ProLiant DL380 Gen10 Plus Server, at Page 71.

Then it should work.

Cali

[0xn]

hi @Cali 

I have followed these indications to the letter so much that I already have it in my memory.
3 ,7,10, 14

If I do it in that combination of 8 Dimms
If I do it in the combination of 2 DIMMs 3 14, it works.

[Cali]

3 ,7,10, 14 looks also good to me

Maybe one Dimm is faulty?
Did you try only with 3,14 with the new one?

[0xn]

I tested all the DIMMS on 3, 14 to see if it is a Dimm that has a problem and everything is OK.

[Cali]

Well, if no one else comes up with something, then the usual thing comes, i.e. firmware update and support case.

[0xn]

firmware update no luck case open waiting for our goods friends at HPE