HPE SAS SSD FIRMWARE ISSUE (40K/32K Power-On-Hours Failure)

[김남연]

Hello.

I am using the HPE DL380 Gen10 product. (Product warranty expired)

I was informed that a particular customer had a failure and was using an SSD that corresponds to HP SSD FIRMWARE ISSUE.

SSD in use: HPE 960GB SAS SFFRI SC DS SSD (875682-001)

I was using 5 SSDs and failed at the same time, so the volume in use as a data area is not recognized.

I tried to update firmware through SPP provided by HP, or through ILO, but all failed due to the problem that the SSD was not recognized.

Is there a way to update the firmware on that disk to a resolved version?

[Suman_1978]

Hi,

Try the individual files if they can help.
Model VO000960JWDAT
Spare 875682-001, HPE 960GB SAS SFF RI SC DS SSD

Thank You!
I work with HPE but opinions expressed here are mine.

[김남연]

Hello.

I ran a separate firmware file on the link you sent me in the Windows environment
Maybe it's because the SSD is not recognized, but the firmware hasn't progressed.

Is there any other way?

(In other words, I wonder if there is a way to update firmware even in an unrecognized environment (Failed and missing).)

Thank you.

[SydUmar_1]

Hello 김남연 ,

Could you please help in sharing the drive model number?

[김남연]

Hello. SydUmar_1

The disk model name currently installed is the same as the model sent by the engineer "Suman_1978" above.

Disk Model : VO000960JWDAT

Thank you.

[SydUmar_1]

Hello 김남연,

Please log a support ticket with the SSD Drive serial number and share the HPE advisory - https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00092491en_us. The support team should be able to assist you further with this issue. 

[김남연]

Hello. SydUmar_1

Are you asking me to write down the serial for the SSD of the product that is currently failing here?
Am I right to understand?

Thank you.

[SydUmar_1]

Hello  김남연 

Yes, while logging the HPE Support ticket you will need to share the serial number of the Failing or Already Failed SSD.