HPE SUM 10.6.x - unable to add node

[Jeff Lawrence]

HPE SUM 10.2 on a Gen 11 DL360 works. SUM loads , adds the node and baseline and I can update, no issues.

HPE SUM 10.6 on a Gen 11 DL360 does not work. SUM loads, but fails to add the node

website error: "cannot perform the operation now. Reason: connection to node failed. Verify no firewalls are blocking traffic between the system running SUM and the remove node"

same issue with 10.6.3

Running Windows Server 2022

I have tried different version of SUM. I have tried just mounting the ISO. I have tried copying the ISO SUM files to the local directory. I have tried rebooting the server. I have tried resetting iLO. I have tried every variation of different ports " /port 2560 /ssl_port 4443" and "/open_firewall". I have disabled the firewalls. I have disabled IPv6. I have tried to run as "Administrator".  I have tried deleting files from c:\cpqsystem and c:\<user>\AppData\Local. I have tried manually stopping all the "sum_" services. I have tried to add the node manually. I have tried to run launch_sum.bat as administrator and /packages/x64/sum_bin_x64.exe manually. I have tried to run SUM 10.6 from another server and connect to the server remotely. I have tried different admin accounts. I have verified DNS is correct.

I can try all day to get 10.6.x to run, with no luck. I can mount the 10.2 version and it runs with no issues.

Please help.

[Jeff Lawrence · Accepted solution]

i found a work around that  works for me

copy the 10.2 HPE SUM and 10.6.x SUM versions to the local drive

copy the folder "x64" from /packages from the 10.2 SUM version to the 10.6.x version /packages/ folder

(rename the 10.6.x /packages/x64 to packages/x64_old first)

(i got the working version from base Gen 11 Service Pack for ProLiant SSP/SUM version "2023.04.00.00")

[Sunitha_Mod]

Hello @Jeff Lawrence,

That's excellent! 

We are extremely glad to know you were able to find the solution and we appreciate you for keeping us posted.