- Community Home
- >
- Servers and Operating Systems
- >
- HPE ProLiant
- >
- ProLiant Servers (ML,DL,SL)
- >
- ILO 4 - overview and system information missing
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Forums
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2018 02:15 AM
11-01-2018 02:15 AM
ILO 4 - overview and system information missing
Hello,
We have HPDL380p Gen8 server. Recently we reset ILO as we were unable to login to ILO. Whilst the login issue has resolve, we are having issue with ILO information displayed in overview and system information.
The UUID , server serial number, system ROM etc are showing as UNKNOWN and most of the components under system information is showing as NOt available.
Do we really need BIOS upgrade and/or NAND format to resovle this issue?
Will rebooting the server will resolve this issue - as in can we get all the information back by rebooting?
If there is any other way, please advise.
Many thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2018 03:29 AM
11-01-2018 03:29 AM
Re: ILO 4 - overview and system information missing
A complete power cycle might help (pull the plugs).
Update ILO to version 2.61 and check Diagnostics -> ILO Health.
Format NAND if needed, after pressing "Format" pull the power plugs.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2018 03:36 AM
11-01-2018 03:36 AM
Re: ILO 4 - overview and system information missing
Thanks, we have already tried upgrading ILO Firmware to 2.6.1 (server was not rebooted), but it has not helped.
Are you saying that instead of doing reboot from the command line, just pull the power plug, as this is most certainly going to help?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2018 03:42 AM
11-01-2018 03:42 AM
Re: ILO 4 - overview and system information missing
After pressing "Format" ILO will reboot automatically.
At this point, pull the plugs and check ILO health again.
In ILO log you should see the "SD card formatted" message.
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-01-2018 03:48 AM
11-01-2018 03:48 AM
Re: ILO 4 - overview and system information missing
Thanks , , I meant server reboot in the previous update.
Will follow the steps as advised.
Thank you for your inputs.