ILO 5 3.02 & 3.04 DL380 GEN10 - No drives were found in this system.You may need to reboot

[Marco Correnti Techno S]

Hi all

With ILO5 version 3.00 Storage is OK

Then I was forced to upgrade ILO5 for this bug https://community.hpe.com/t5/proliant-servers-ml-dl-sl/ilo-5-3-00-dl380-gen10-cpqdaphydrvlocationstring-not-consistent/td-p/7213921

But with version 3.02 or 3.04 Storage information is not available

I have only found these Advisories about a similar issue : 

• https://support.hpe.com/hpesc/public/docDisplay?docId=a00135452en_us&docLocale=en_US
• https://support.hpe.com/hpesc/public/docDisplay?docId=a00120849en_us&docLocale=en_US

This isssue is present in six servers, some with 24 HD some with only 3 HD.

Any solution ?

Thanks in advance

[Marco Correnti Techno S]

The same problem is NOT present in other servers, the only and significant difference is the version of the Smart Array P408i-a, in other words :

• ILO 5 3.04 and Smart Array P408i-a with Firmware 3.53 --> Storage information is NOT available
• ILO 5 3.04 and Smart Array P408i-a with Firmware 6.52 --> Storage information is available

[ngnear]

Thank you for posting the query.

My suggestion is to update the controller firmware to the latest -

https://support.hpe.com/connect/s/softwaredetails?language=en_US&collectionId=MTX-02754226ca24415f&tab=revisionHistory

if the issue prevails, please log a case with support for log analysis.

[Marco Correnti Techno S · Accepted solution]

Two days ago I have update the Firmware of the Smart Array from 3.53 to the 6.52 version and with ILO 5 version 3.02 or 3.04 the storage information are now available, as I had previously assumed.

I forgot to update here....

Ciao

[Sunitha_Mod]

Hello @Marco Correnti Techno S,

That's excellent! 

We are extremely glad to know the issue has been resolved. We appreciate you for keeping us updated.