Issue when updating dl360 gen10 ilo

[jhk21]

I'm asking about the ilo update.
I am using CentOS 7 on DL360 Gen10.
I am trying to update ilo firmware with rpm file.
A message like “management processor credentials are required to update server firmware” appears and asks for a username and password
I'm trying to upgrade from version 1.20 to version 3.09. Is it a path problem? The update worked well in versions after 1.20.
This is my first time seeing the “management processor credentials are required to update server firmware” message.
If you know, I would appreciate it if you could let me know.

[Greeshma21]

Hi @jhk21 

Could you please let me know, if you have used this rpm file for firmware upgrade.
you can upgrade directly from version 1.20 to version 3.09. 

Regards,
Greeshma

[Harshitha_K]

Hi @jhk21 ,

The minimum supported iLO version for Gen10 server is iLO 5 2.41.

 It is recommended to update from a very low firmware version to the latest,on incremental basis.

Please use this link to download the rpm file for Linux.

For more information, Please refer this release notes.

Thank you!

Hope this information has helped you, Please click on the "Thumbs Up/Kudo" icon as a token of appreciation. Also, if this post has helped to solve your issue, consider marking this as an "Accepted Solution".

[jhk21]

I previously updated from version 1.40 to version 3.07. Does this mean that version 1.20 does not apply to the above?
This is the process I performed when updating with the ilo.rpm file.
1. rpm -ivh ilo####.rpm
2. cd rpm install path
3. excute setup
I have always updated with this process, but please check if this is the wrong process.
And why did the message I mentioned, “management processor credentials are required to update server firmware” appear when updating ilo?

[jhk21]

Of course, I tried updating with the rpm file provided by hpe support (the same file you mentioned).
I also tried updating with a lower version of the rpm file than version 3.09, but the above message appeared before the update, so setup was not possible.

[shiva_jr · Accepted solution]

Hi @jhk21 ,
     I believe, there is no issue in downloading a right firmware. But you have the issue in executing the .rpm file. 
Please try these steps-
1) Download the proper firmware file (I assume, you already have the .rpm handy)
2) Copy the RPM file to the CentOS 7 OS.
3) Navigate to the rmp directory and give the full permission using the command 'chmod 777 <filename>  or 'chmod u=rwx <filename>'
4) Install using the command 'rpm -ivh <filename>'
Please let me know if you still face the issue.

Regards,
Shiva_JR
Please mark as 'Accepted solution' and give 'Kudos' if my post worked.

[support_s]

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[jhk21]

I ran rpm -ivh with root privileges, but did not check permission. I will try the update process again using the steps you provided. thank you.