Memory Error In Compaq ProLiant 2500

[Muhammad Omer Niaz]

Hi All i am having a problem with my server i am trying to install windows 2000 i have 256 mb installed on my server but it shows 16 MB Only????? any ideas ???.... And I have a Compaq Smart2/P Array Controller Can anyone tell me how to configure it? Thanks

[Sunil Jerath]

Hello Muhammad,
Are you using a Smart Start CD or just trying directly from a W2K CD?? Secondly, are you starting from scratch?? Please post the answers to my questions and then I shall let you know as to how to go about setting up your server.

Regards,

[Muhammad Omer Niaz]

Thanks for your reply :-), I am not using smart cd and yes i am starting from scratch..... Any Advices?

[Sunil Jerath · Accepted solution]

Hello Mohammad,
I would recommend using Smart Start but in any case you don't then the first thing you would need to do is run system erase and then boot with the first diskette of System Configuration Disks. Here are links:

1. System Erase

http://h18007.www1.hp.com/support/files/server/us/download/17918.html

2. System Configuration

http://h18007.www1.hp.com/support/files/server/us/download/13227.html

Please let me know if I could be of further assistance.

Regards,

[Muhammad Omer Niaz]

Done! But a problem is there the memory is still stuck at 16 MB :'-(....... it said that would u like the computer to automaticlly configure the computer i said yes it asked me which OS do you want to Choose. I Choose Windows -> Windows 2000
In the End It Said That the boot device is set to Compaq Smart 2/P Array Controller My Array is perfectly configured..... Please Advise Of The Problem Why is it not moving from 16Mb to 256MB while i spent so much on the 256MB :P
Thanks Man :-)

[Sunil Jerath]

Hello Muhammad,
This is very strange. If it would not have picked up more then 16MB of RAM then you would not have been able to install OS. By the way how is your memory configuration in the server?? Is it COMPAQ or Non COMPAQ?? And what is the firmware of your SA 2P controller??

Regards,

[Muhammad Omer Niaz]

Hi :-) Well its like this 64 X 4 = 256MB (60 - 65 ns memory) it came with the system
EDO Memory by compaq yes it is a full compaq system... and the frimware of my controller is 1.40 Smart 2/P Compaq Array

[Muhammad Omer Niaz]

And Yes i have been not able to install ant OS Operating System yet becoz it only shows 16384KB = 16MB memory in its System Configurartion Utility it shows (0-16MB) Memory Installed.
Extended Memory 16-1024 MB Memory Installed
Total Memory 262340KB (something like that) but it means = 256 MB Total and it also initializes it it checks it and it checks out well...... :-( but all OS it shows 16MB :-(

[Sunil Jerath]

Hello Myhammad,
Since the firmware of your controller is out of date so let's fix that issue first. You need SP4433 which will bring you to 2.02, SP8562 shall bring you to 3.08, SP19677 shall bring your controller at par to the latest one which is 4.50. You definitely need to upg the firmware. Here is the link to download all of these and please make sure that you use them the way I have explained.

ftp://ftp.compaq.com/pub/softpaq/

Regards,

[Muhammad Omer Niaz]

Dear Sunil Thanks for the reply :-) But what to do about the memory problem what to do about it?????? Its stuck on 16 Mb!! Unable to install any OS execpt Windows 98 :p But that is of no use!! I want to install Red Hat Linux 7.0 And it is also showing 16 MB same case for windows 2000 and windoes nt 4.0 even tried all microsoft operating systems totally fed up now!!! help meee!!!!! do some mircale!! heheheh :-)

[Muhammad Omer Niaz]

Hi Sunhil no response from ur side... anyways i upgraded the firmware as u said.... but memory still stuck at 16 MB's :-( Help Me Out Sir.... Tell me everything u want to know to help u for a solution

[Sunil Jerath]

Hello Muhammad,

The only thing I can think of at this point is either the RAM is no good or the slots have failed. Something is not right because despite running the latest SCU the memory could not be initialized. Here is memory matrix for your server and see if all the specs are alright at your end. You may need to have the system board replaced. But look at the specs sheet I have attached and go from there.

Regards,

[Muhammad Omer Niaz]

Hi Sunil How r u ? Whats Up? dude i found this link on a search engine... it says that when a server is not configred it shows 16 mb can u go there and see...
thanks

http://www.geocities.com/rlcomp_1999/manual-smartstart.html

[Sunil Jerath]

Hello Muhammad,
I did provide you the link for System configuration and you said you did that already. Now I have no idea as to what's going on at your end. Just be aware that if you intend to set up RAID5 then surely you would need the smart start CD.

REgards,

[Sunil Jerath]

Hello Muhammad,
I am aware of this link. But your server problem is that it is not picking up your RAM. Whether it's configured or not it's suppose to show the basic hardware. In your situation it's not. Am I right??

Regards,

[Muhammad Omer Niaz]

Dear Sunil... My Computer Does Initialize 256 Mb Ram But it does not show it in any operating support In all operating system it only shows 16MB of RAM.... but it shows 256 In BIOS and SCU..... But only in OS it shows 16MB :P That is the problem the only problem :-(

[Sunil Jerath]

Hello Muhammad,
The best place to check your problem would be on MS Technet site or contact MS for any operating system related issues. If I come across anything to help you I shall post it for you.

Regards,

[E Evans]

Certain Proliant servers need Matched memory (ie the same size speed and type) (i would have to check this model though, any way study carefully the side panel of the server as this will tell you everything ie how to install the memory and into which slots, for instance you have to have 4 memory dimms installed for a Proliant ML570 to boot. Also flash the system rom and update the SCU .