ML110 G5 CPU E2160: fan permanently full speed

[Pasquale Pellicano']

Hi,
the fan of my new ML110 G5 (with E2160 CPU) go permanently at full speed!

Someone has a solution?

Thanx,
Pasq

[Johan Guldmyr · Accepted solution]

Have you installed the Proliant Support Pack? - There is a health driver in there that regulates the fan speed.
Upgraded BIOS firmware?
Maybe you can change the speed in BIOS?

[Pasquale Pellicano']

Hello Johan,
last year I have installed another ML110 G5 (with another CPU): the fan go at full speed only in the first minutes of boot and after slow down.

- The server has already installed the last bios version: 2010.10.25.

- I haven't installed the Proliant Support Pack.

I download now and try the health driver:
I hope this is the solution.

Thanx,
Pasq

[Johan Guldmyr]

I hope so, I've seen it do the trick a couple of times.

Don't forget to give points to helpful posts :)

[Pasquale Pellicano']

;) ok

[Ali]

Hi Pasquale Pellicano,

There isn't any Proliant Support Pack for 100 series servers. So you can't install PSP.

About the Fan speed:

Fan speed at POST is controlled by health management driver which is integrated with system bios and ILO and in OS it is controlled by system management driver.

Fan noice issue was addressed in BIOS version 2009.02.24 (13 Mar 2009) but you already have latest bios.

So what you need to do fix the problem is to install these two updates to take care of this issue.:

1.
HP ProLiant 100 Series Servers Null Management INF Installer Smart Component for Microsoft Windows Server 2003/2008
File name: cp008464.exe (482 KB)

2.
Firmware Upgrade for HP ProLiant ML110 G5 Lights-Out 100 Remote Management (For USB Key-Media)
Version: 3.20 (B) (22 Jun 2010)
File name: SP49103.exe (4.6 MB)

Related Fixes : Resolved a security issue where a malformed packet could cause the BMC to reset and the system fans to go to maximum speed.

Hope this helps,

thanks
Aftab

[Pasquale Pellicano']

Hello Aflab,
one question: is the ILO present in every ML110 G5?
Sorry I don't have much experience with server...

Thanx

[Johan Guldmyr]

ah, always that thing about the 100-series as well :)

Pasquale: here is the quickspecs for the ML110 G5 : http://h18000.www1.hp.com/products/quickspecs/12867_na/12867_na.HTML

On there is a
4. HP ProLiant 100 G5 Lights-Out 100c Management Card Port (Optional)

So the ML110 G5 you have, may have that.

Drivers and iLO firmware you can find here:

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3577715〈=en&cc=us&prodTypeId=15351&prodSeriesId=3577708&taskId=135

[Ali]

Hi Pasq,

thanks for your quick response.

That's a valid question. I overlooked this info..

as per quickspecs, it is optional.
Management:
Optional HP ProLiant 100 G5 Lights-Out 100c Remote Management Card
http://h18000.www1.hp.com/products/quickspecs/12901_div/12901_div.HTML

So, you need to check during POST whether you have ILO.. if yes then consider updating it's firmware.

Thanks,
Aftab

[Johan Guldmyr]

or maybe more easier than looking in the post you can see the iLO device (maybe unknown, no driver device) in the device manager or by looking at the back of the server if you have an extra pci-card with an ethernet port.

[Pasquale Pellicano']

I just checked that my ML110 G5 hasn't Management Card Port: the connection slot is closed.
And now why it has this problem?
The bios firmware is the last: 2010.10.25.

At this point I think there's a bad detection of parameters of E2160 CPU.

[Ali]

Hi Pasq,

I have many 100 series servers.. and this issue was observed many times... I had tried different t/s and managed to resolved the issue.

So let me get more insight..

Is high Fan speed observed only on POST or remains the same in OS as well..?

ILO is optional on this server
However it has Embedded IPMI standard reporting.. So IPMI driver might help..

Is it possible to downgrade the system bios and check...? or downgrade and then upgrade..

thanks
Aftab


ILO

[Pasquale Pellicano']

Hi Aftab,
the fan speed remains the same in OS!

ILO there isn't on my server .

When I can retrieve a old bios?

thanks

[Pasquale Pellicano']

Another detail:
on the bios setup the server has:
IPMI Specification Version: 2.0
BMC Hardware/Firmware Version: 03.05

On IPMI - Realtime sensor data the parameter of CPU Temp is:

CPU0 diode: N/A
CPU0 dmn 0temp: 30 degrees C
CPU0 dmn 1temp: N/A
CPU0 Prochot: Limit Not Exceeded
CPU0 VRD Hot: Limit Not Exceeded

I downgrade the bios at the previous version and the problem is present too.

[Ali]

Hi Pasq,

Current BIOS version
Version: 2010.10.25 (A) (13 Dec 2010)
Problems Fixed:

Resolved a processor issue where an unlikely and complex sequence of conditions operating in 64-bit mode could result in an application-level error, blue screen, kernel panic, or other unpredictable system behavior. This issue affects platforms utilizing Intel Xeon 3000-series, Intel Xeon 3100-series, Intel Xeon 3300-series, Intel Core 2 4000-series, Intel Pentium 2000-series and Intel Celeron 400-series processors. This issue is not unique to HP ProLiant servers and could impact any system using affected processors. This revision of the System ROM contains an updated version of Intel microcode for affected processors that addresses this issue. Due to the potential severity of the issue addressed in this revision of the System ROM, this System ROM upgrade is considered a critical fix. HP strongly recommends immediate update to firmware revisions with required critical fixes.

So hope you didn't have any of these listed issues for which you choose to update the bios... you can go ahead with previous version of BIOS..

Old Bios
SP45854.exe (2.6 MB)
Systems ROMPaq Firmware Upgrade for HP ProLiant ML110 G5 Servers (For USB Key-Media)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3577708&prodNameId=3577715&swEnvOID=1005&swLang=8&taskId=135&swItem=MTX-88855a19cf384e07b3ca617154&mode=3

It has to be offline only.

other precautions..
make sure you have valid back-up..
take a note of bios configuration if customised.

[Pasquale Pellicano']

Hi Aftab,
I have tried this as I wrote in the previous post:( this isn't a solution for my problem...

[Ali]

Hi Pasq,

I'm little surprised with this info..
on the bios setup the server has:
IPMI Specification Version: 2.0
BMC Hardware/Firmware Version: 03.05

BMC Hardware/Firmware Version: 03.05 does not come seperately.. it is part of ILO firmware.. so that indicates that you do have ILO in this system.


The BIOS firmware I suggested has Firmware Dependencies:
BMC Firmware Version 3.11 or later..

Check the ILO again...

else go to previous bios update which does not have this dependency.
SP42691.exe (2.6 MB)
Version: 2009.02.24 (A) (13 Mar 2009)
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3577708&prodNameId=3577715&swEnvOID=1005&swLang=8&taskId=135&swItem=MTX-b5bbbb8446284560b86635cc3c&mode=3

thanks
Aftab

[Ali]

just checked the quick specs again

You have just one Network RJ-45 (Ethernet)(10/100/1000 GB/s) port... so how many network port do you see on the rear of server chasis...

thanks,
Aftab

[Pasquale Pellicano']

"just checked the quick specs again

You have just one Network RJ-45 (Ethernet)(10/100/1000 GB/s) port... so how many network port do you see on the rear of server chasis...

thanks,
Aftab"

Only one: integrated!

Now I try to install Proliant Support Pack...
It seems ok!

Thanx a lot,
Pasq

[Ali]

that's Great! If you have managed to resolved the issue...

Cheers!
Aftab

[Pasquale Pellicano']

Nothing :)

I think that the CPU isn't correctly recognized by bios... :(

[Johan Guldmyr]

Hey!

Did you manage to get any of the drivers on?

What OS are you running?

Why would the CPU not be recognized properly? Do you see any hints of that besides the fan not spinning down?

[Pasquale Pellicano']

"Hey!

Did you manage to get any of the drivers on?

What OS are you running?

Why would the CPU not be recognized properly? Do you see any hints of that besides the fan not spinning down?"

Hi,
I'm running Windows Server 2003 Standard.

I think the problem is the Bios.
In Bios setup - IPMI - Realtime sensor data the parameter of CPU Temp is:
CPU0 diode: N/A
CPU0 dmn 0temp: 30 degrees C
CPU0 dmn 1temp: N/A
CPU0 Prochot: Limit Not Exceeded
CPU0 VRD Hot: Limit Not Exceeded

[Johan Guldmyr]

Drivers??

Only thing you can do about the bios is to clear cmos, do changes in the setup or upgrade/ downgrade. Or have we missed something?
Does that ipmi look different elsewhere?

[Pasquale Pellicano']

"Drivers??

Only thing you can do about the bios is to clear cmos, do changes in the setup or upgrade/ downgrade. Or have we missed something?
Does that ipmi look different elsewhere?"

Hi,
how i can clear cmos?
There's a jumper or only with bios setup options?
I tried all the other things (upgrade/downgrade bios firmware and changes setups)... :(

At this point I think is the motherboard.
In the afternoon I contact HP Support and/or the vendor to require the server replacement.

Thanx to all!
Pasq