ML350 G5 - The Fan Sub-system has lost redundancy and returned to a redundant state

[Jimmy Desbiens]

Server: HP Proliant ML350 G5
OS: Windows Server 2003 R2

Hi,

Since I installed the HP PSP 8.30 and all available updates on the Firmware maintenance CD 8.60, I have these warning events (in Windows event viewer) during the server startup:

Event ID: 1131
Event Source: Server Agents

Description :
System Information Agent: Health: The Fan Sub-system has lost redundancy. Replace any failed or missing fans.
Chassis: '0'
[SNMP TRAP: 6037 in CPQHLTH.MIB]

after I have this one:

Event ID: 1030
Event Source: Server Agents

Description :
System Information Agent: Health: The Fan Sub-system has returned to a redundant state.
Chassis: '0'
[SNMP TRAP: 6055 in CPQHLTH.MIB]

and Event ID: 1131 again and Event ID: 1030 again (six time) and thaht finish with event 1030 so i supposed it's correct but it's a litle bit Annoying.

Has anybody already had this problem and know which Firmware can correct it?

Thanks!

Jim

[M. Armstrong]

Hi,

I am experiencing these exact same problems on the same server, only difference is I'm running the x64 version of Win2003 Server (maybe you are too).

I have recently updated the HP software/drivers with the latest support pack, but have not run the 8.60 firmware update CD yet (and will postpone it until we get word). Just to check, have you downloaded/ran the newest support pack too?

Thanks!

[Jimmy Desbiens]

It since I upgrade it to HP PSP 8.30.

Jim

[M. Armstrong]

OK - thanks! (I missed that in the initial post) :-(

I will continue to follow this thread and also tinker with this problem and post any possible fixes.

[David Berggren]

Hello,

I'm having the same issue on a couple of HP ML 350 G5's. Happened after Upgrading the HP Proliant 350 G5 servers using Firmware maintenance CD release 8.6 and Proliant Support Pack release 8.30.

The HP Management console under cooling also is only showing the fans as "undefined". Is there a reason for this? Could is be causing the fan redundancy error?

[De Backer Ludwig]

Hello,
I'm experiencing exactly the same problem on 2 servers.
Both are HP ProLiant ML350 G5 servers and problem appeared since I installed HP PSP 8.30. I updated the Bios to the latest version but the issue remains the same.
Exactly the same events as described here above are logged 6 times every time the servers restart.
I suppose fan operation is normal but the annoying thing is these severs therefore light up each time in our monitoring consoles.

Has someone found a solution or an explanation for this issue?

thanks!

Ludwig

[Lisa Rooney]

I am also having this problem. I tried downgrading the firmware to 2009.07.10 but still have the messages in the event viewer.

It's an ML350 G5.

Thanks,

Lisa

[NigelR]

Since I monitor 200+ Servers, this trap has been very annoying since I upgraded all my servers over Xmas to last firmware and Software. I turned it off using the snmp event configuration utility. Hopefully a new release will fix this for the ML 350 G5 Servers. The problem doesn't seem to occur in the older models. I just received the new ML 350 G6 model and will test to see if it has the same problem.

[M. Armstrong]

Just an update - we're still experiencing the same issue with our G5's as well.

I have not found a fix yet. One of our servers is also rebooting at strange times unexpectedly. Not sure if it's related. No info in the IML except "valid data found in array accelerator"

As mentioned, this may be unrelated. But I'm curious if anyone finds a fix to the "server agent - lost redundancy/redundancy restored" errors.

Thanks!

[Alexander Geidel]

Hallo,

the last update we initiated was in january 2010. all components were updated. also the hdd disk firmware.

HP Proliant ML350 G4
Windows Server 2003 R2
Bios: D21-07/10/2009

last night we got this message also.

#######
System Information Agent: Health: The Fan Sub-system has lost redundancy. Replace any failed or missing fans.
Chassis: '0'
[SNMP TRAP: 6037 in CPQHLTH.MIB]
#######

is the problem still existing?

Alex

[Jimmy Desbiens]

Yes, i'm still getting this error.

I'm waiting for update.

Jim

[JGreen_1]

Apparantly this is a known issue with PSP 8.30.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01916283&jumpid=reg_R1002_USEN

[M. Armstrong]

Hello,
PSP 8.40 appears to (finally) fix the problem. I have yet to try it on a second server, but I have a good feeling.
Thanks,
- Mike

[Jimmy Desbiens]

Hi,

I installed PSP 8.40 and I don't get any Warnning now.

Thanks!

Jim

[George Lopez]

Hi Alex,

How did you get the Bios version D21 for the ML350 G4?


HP Proliant ML350 G4
Windows Server 2003 R2
Bios: D21-07/10/2009