ML370 3 of 6 drives show solid orange light but work fine???

[bogeygolfer]

We have a customer running an ML370 with six drives - two arrays with three drives each.

Array 1 - everything is fine.
Array 2 - all three drives show the orange failure light but function perfectly.

Additionally, upon rebooting the machine, the server wants to rebuild Array 2 but it isn't necessary because it is functioning just fine.

Has anyone encountered anything like this? Any idea what the issue is?

[Oleg Koroz]

run ADU report and upload

[bogeygolfer]

Please find attached ADU report. Thanks for the help, I really appreciate it.

[bogeygolfer]

Anyone able to diagnose this? Would it be a drive problem or an array problem?

[jonathan rowe]

I had exactly the same problem last week - rebooted to the offline firmware upgrade CD and flashed the array controller and disk firmware and it all came back up fine.

I lost the array though, luckily there wasnt any data on it.

[bogeygolfer]

Thanks Jonathon, that is helpful. However, this customer has these drives in service so we wouldn't want to do what you did unless it was the only option.

Does anyone know if this is a problem with the drives or the array card? Oleg?

[bogeygolfer]

Anyone care to make a recommendation on this? What would be the best way to go about troubleshooting this issue?

[bogeygolfer]

We ordered three replacement drives and that solved the issue. I am still at a loss as to what caused the problem in the first place but no more solid orange lights.

[Oleg Koroz · Accepted solution]

sorry, i had not noticed your reply

problem started with ID12 / 72 GB

find info below, apply updates for remaining HW

Server ML370 G2
5i controller FW 1.92 â latest one 2.66
http://h18023.www1.hp.com/support/files/server/us/revision/5364.html

Hard drives
BD03664553 ID 0, 1
BD0366459B ID 2 needs firmware update
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=PSD_EX020918_CW01

BD07265A22 jump to ID11, 12, needs firmware update
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00559846
BD0726536C ID13 ok

if you still have all 3x72 - update firmware run erase and test them, keep monitoring ID12 (if you marked them) other two should be good

how did you get them to ID11-13, DATA drives and you moved them from different server ?

I added few advisories with recommendations for firmware updates, along problem with ID 12 is different

[Brian_Murdoch]

Hi,

Looking at the ADU report it appears that one drive which was originally at SCSI ID 3 was hot-swapped on 20th December at 17:08:58. A few seconds later you had devices at SCSI ID's 11,12 and 13. I think this was a direct result of the problems at SCSI ID 3.
(Please see attached RIS section)

I believe these ID's should be 3,4 and 5 as it looks like 8 has been added to the ID's.
Olegs suggestion of firmware updates is good especially for the Smart Array 5i. This kind of problem where ID's have suddenly changed has been seen before.

Regards,

Brian