Power-On-Self-Test (POST) errors occurred during the last system startup.

[shwetapatel]

Hi All,

We have a web server(Server 2008) which is hosted at dataceanter.

Due to some good reason, I have rebooted my server and it has taken one and half hour to restart.
When I have checked events on that machine, I found below error messages.
As I don't know much more about HP hardware, it would be great help for me if anyone can let me know what this errors states.
Should I contact to hosting provider?

Error:

Power-On-Self-Test (POST) errors occurred during the last system startup.
 
User Action
Check the Power-On-Self-Test (POST) errors, and take corrective action as needed.
 
WEB Indication Properties
AlertingElementFormat: 0 0 (Unknown)
AlertType: 5 0x5 (Device Alert)
Description: "Power-On-Self-Test (POST) errors occurred during the last system startup."
EventCategory: 4 0x4 (System Hardware)
EventID: "1"
EventTime: "20130518080739.554000+000"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{E1A0AC30-7654-462B-84C6-A543ADFFB4F4}"
IndicationTime: "20130518100734.063000+120"
NetworkAddresses[0]: "XX.XX.XX.XX"
NetworkAddresses[1]: "XX.XX.XX.XX"
NetworkAddresses[2]: "XXXX:XXXX:XXXX::XXXX:XXXX"
OSType: 103 0x67 (Microsoft Windows Server 2008 R2)
OSVersion: "6.1.7601"
PerceivedSeverity: 5 0x5 (Major)
ProbableCause: 8 0x8 (Configuration/Customization Error)
ProbableCauseDescription: "POST Errors Occurred"
ProviderName: "HP POST"
ProviderVersion: "2.4.0.0"
RecommendedActions[0]: "Check the Power-On-Self-Test (POST) errors, and take corrective action as needed."
Summary: "POST errors occurred"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2009.10.01"
SystemFirmwareVersion[1]: "2009.10.01"
SystemGUID: "30303734-3536-5A43-4A30-313030343733"
SystemModel: "ProLiant DL360 G6"
SystemName: "machine01"
SystemProductID: "470065-119"
SystemSerialNumber: "CZJ0100473"
TIME_CREATED: 130133380595544374 0x1ce539ec3d17136
VariableNames[0]: "POST Error Code"
VariableNames[1]: "POST Error String"
VariableTypes[0]: 3 0x3 (uint8)
VariableTypes[1]: 1 0x1 (string)
VariableValues[0]: "86"
VariableValues[1]: "POST Error: 1786-Drive Array Recovery Needed"
 
For more information, please contact HP Support.

Another warninig message is as under:

A logical drive is in a degraded state. Device is still servicing I/O but redundancy may be degraded or lost.
 
User Action
Check status of physical drives. Degraded status may be caused by failed or missing physical drives, or a data recovery operation on one or more physical drives.
 
WEB Indication Properties
AlertingElementFormat: 2 0x2 (CIMObjectPath)
AlertingManagedElement: "\\machine01\ROOT\HPQ:HPSA_StorageVolume.CreationClassName="HPSA_StorageVolume",DeviceID="5001438007B99D90-LD0",SystemCreationClassName="HPSA_ArraySystem",SystemName="5001438007B99D90""
AlertType: 5 0x5 (Device Alert)
Description: "A logical drive is in a degraded state. Device is still servicing I/O but redundancy may be degraded or lost."
DeviceOperationalStatus[0]: 3 0x3 (Degraded)
DeviceOperationalStatus[1]: 32777 0x8009 (Recovering)
DeviceOperationalStatusPrevious[0]: 3 0x3 (Degraded)
DeviceOperationalStatusPrevious[1]: 32777 0x8009 (Recovering)
EventCategory: 6 0x6 (Primary Storage Device)
EventID: "103"
EventTime: "20130518100734.110000-000"
HWLogicalLocation[0]: "Logical Drive 1 (RAID 5)"
ImpactedDomain: 4 0x4 (System)
IndicationIdentifier: "{8EB184F8-8D47-4C05-BC68-AA3F74FA36B0}"
IndicationTime: "20130518100734.156000+120"
NetworkAddresses[0]: "XX.XX.XX.XX"
NetworkAddresses[1]: "XX.XX.XX.XX"
NetworkAddresses[2]: "XXXX:XXXX:XXXX::XXXX:XXXX"
OSType: 103 0x67 (Microsoft Windows Server 2008 R2)
OSVersion: "6.1.7601"
PerceivedSeverity: 3 0x3 (Degraded/Warning)
ProbableCause: 86 0x56 (Disk Failure)
ProbableCauseDescription: "Logical State Changed to Degraded"
ProviderName: "HP Smart Array"
ProviderVersion: "2.4.0.0"
RecommendedActions[0]: "Check status of physical drives. Degraded status may be caused by failed or missing physical drives, or a data recovery operation on one or more physical drives."
Summary: "Logical drive in degraded state"
SystemCreationClassName: "HP_WinComputerSystem"
SystemFirmwareVersion[0]: "2009.10.01"
SystemFirmwareVersion[1]: "2009.10.01"
SystemGUID: "30303734-3536-5A43-4A30-313030343733"
SystemModel: "ProLiant DL360 G6"
SystemName: "machine01"
SystemProductID: "470065-119"
SystemSerialNumber: "CZJ0100473"
TIME_CREATED: 130133380595544374 0x1ce539ec3d17136
VariableNames[0]: "FailureDescription"
VariableTypes[0]: 1 0x1 (string)
VariableValues[0]: "Recovering"
 
For more information, please contact HP Support.

Also find attached screen shot for IML messages.

Thanks.

Shweta

[TarunJain]

Hi Shweta,
You got a failed hard drive on your DL360 G6 server.
Please log a hardware call for replacement.
HP may ask you to share the IML logs and Array Diagnostics Utility Logs.
It is part of most hosting plans by default, You can check your and log a call accordingly.
-Tarun Jain