Problem with hard disk seagate

[PadeTrice]

Hello i have proliant ml350 gen 9, 8lff.
the bios and firmware are the most récent as possible.
my raid motherboard is p440.
I have 4 drive seagate st4000nm0025 and impossible to see the drive in server !
Have you any idea for thats drives are recognise by raid card and usable on server ?
Thank's for your help.
Best regards
Pat

[Cali]

Hi,

to make it more clear, is this an Original HPE Drive with a Part# listed here?

HPE ProLiant ML350 Generation9 (Gen9)

I'm assuming not, because usually this Drive Type is only used in MSA Storage by HPE.
If not, do you put it in an HPE Drive Carrier, or how is it connected?

Cali

[PadeTrice]

@Cali 

Hello, no hp drive, is may be ex dell server i think, and they are in ml350 gen 9 with 8 lff configuration.
So the drive are not recognize. I see nothing in smart array hpe software.
Have you one solution différent to put the drive in trash because they are not hpe drive ?

[PadeTrice]

They are in hpe drive carrier

[PadeTrice]

yes they are in hpe carrier

[Vinky_99]

Hey Pat, 

Good day

You may give a try to below instructions. I hope this helps... Let me know how it goes. 

1.

>> Ensure that the hard drives are properly connected to the server's backplane or drive bays.
>> Check the drive cables and connectors for any damage.
>> Make sure the drives are securely seated in their respective drive bays.

2.

>> Verify that the Seagate ST4000NM0025 drives are compatible with your server and RAID controller. HPE may have a list of supported drives that you can check.
>> Ensure that the drives are not on the RAID controller's compatibility blacklist.

3.

>> Test the Seagate drives on another system or with a different controller to confirm that they are functional. You may need to use diagnostic tools provided by Seagate for this purpose.

4.

>> Check if there are any firmware updates available for your Seagate drives. Sometimes, firmware updates can resolve compatibility issues.

5.
>> Access the RAID controller configuration utility during the server's boot sequence (usually by pressing a key combination like Ctrl+P or Ctrl+A) and check if the drives are recognized there.
>> Ensure that the RAID controller is configured properly to create a logical drive or RAID array with the Seagate drives.
>> Double-check the RAID controller's firmware to make sure it's up to date.

6.
>> Ensure that you have the latest drivers and software installed for your RAID controller. Check the HP website for any updates related to your server model.

7.
>> Access the server's BIOS or UEFI settings and check if there are any settings related to drive detection, such as drive controller mode (e.g., AHCI, RAID).
>> Make sure the BIOS/UEFI is set to boot from the RAID controller where your logical drive should be configured.

8.
>> If you've created a new RAID array, make sure that you've initialized it. Some RAID controllers require you to initialize the array before you can use it.

9.
>> Check the status LEDs on the Seagate drives. They might provide information about drive health or any issues.

>> If none of the above steps resolve the issue, it may be best to contact HPE support or Seagate support for further assistance. They can provide specific guidance and potentially arrange for hardware replacement if necessary.

>> Remember to back up your data if you make any significant changes to your RAID configuration or replace drives. RAID operations can result in data breakage if not performed correctly.