Problem with SmartArray P410 on Server HP Prolìant DL380 G7

[abramodiego]

Good morning,
the smart array is composed of 6 disks in raid 5 without spare disk.
A disk failed and the system went into failure mode instead of degraded.
I replaced the broken disk but the status does not change and I cannot find on the console any other way than deleting the current logical disk and recreating it losing all the data.
How can I solve this problem?

[rabindra11sharm]

Dear  abramodiego

It is very sad to know about your issue. any ways, I am not sure but assumed there is PFA HDD in your 6Disk RAID 5 volume earlier. that is why it might be showing as failure mode instead of degraded mode after one drive failed. can you please help to share IML log to understand what actually going on with server, why it behave like this.

[abramodiego]

This is the last IML Log:

Internal SAS Enclosure Device Failure (Bay 8, Box 1, Port 2I, Slot 0) Drive Array Subsystem 7 Critical 1 2/8/2024 1:50 2/8/2024 1:50 POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 1 2/8/2024 9:14 2/8/2024 9:14 POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 4 2/8/2024 10:46 2/8/2024 10:18 POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 5 2/8/2024 17:58 2/8/2024 17:30 POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 1 6/8/2024 10:22 6/8/2024 10:22 POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 1 7/8/2024 16:02 7/8/2024 16:02 POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 1 22/08/2024 09:24 22/08/2024 09:24 POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 3 22/08/2024 09:38 22/08/2024 09:27 POST Error: 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure POST Messages 1 Caution 3 22/08/2024 09:38 22/08/2024 09:27 POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 3 22/08/2024 10:27 22/08/2024 10:02 POST Error: 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure POST Messages 1 Caution 1 22/08/2024 10:02 22/08/2024 10:02 POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 1 27/08/2024 12:48 27/08/2024 12:48 POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 1 28/08/2024 13:52 28/08/2024 13:52 POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 1 29/08/2024 12:58 29/08/2024 12:58 POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 1 29/08/2024 13:02 29/08/2024 13:02

[rabindra11sharm]

Dear  abramodiego

Log into iLO Web console, open Integrated Management Log, select option CSV. download it. then open in text file. and share full IML log file. already checked shared logs, it is not full log. only found below errors. Also want to know on which slot you have replaced with New HDD.

Internal SAS Enclosure Device Failure (Bay 8, Box 1, Port 2I, Slot 0) Drive Array Subsystem 7 Critical 1 2/8/2024 1:50

POST Error: 1784-Drive Array Drive Failure POST Messages 1 Caution 1 22/08/2024 09:24 

POST Error: 1720-S.M.A.R.T. Hard Drive Detects Imminent Failure POST Messages 1 Caution 3 22/08/2024 09:38

POST Error: 1779-Drive Array Controller Detects Replacement Drives POST Messages 1 Caution 1 27/08/2024 12:48

[abramodiego]

@rabindra11sharm 

I change the Slot 8 disk.

Unfortunatly the ILO Web not work, I try to view ILO by SSL but I not found your request data.

[rabindra11sharm]

Dear  abramodiego

Please download HPE Smart Start 8.7 ISO file. make a bootable USB drive by HPE USB Key Utility. boot your server by bootable USB drive. Once it boot, please folow the instructions. after some time, on daigonised page you can get a Interigated Management log tab save logs from there and share with us. also please share adu log.

[abramodiego]

@rabindra11sharm Thanks, I attach the report.

adu-report.zip

Thanks