ProLiant ML350 Gen9 - Cache Module Status failed

[EmmaE3]

Hi

I am seeing the following error on the server.

Controller on System Board

Logical View Physical View

Controller Status OK
Serial Number **confidential info erased**
Model Smart Array P440ar Controller
Firmware Version 3.56
Controller Type HPE Smart Array
Cache Module Status Failed
Cache Module Serial Number **Confidential info erased**
Cache Module Memory 2097152 KB
Encryption Status Not Enabled
Encryption ASIC Status OK
Encryption Critical Security Parameter NVRAM Status OK

I have read that i need to update the firmware of the Smart Array to see which part is at fault. The latest version is 7.20, which I have downloaded. Can I go directly from version 3.56 to 7.20?

[support_s]

System recommended content:

1. ProLiant ML350 Maintenance and Service Guide

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[Suman_1978]

Hi,

This issue could be resolved by:
Reseating cache module cable
Reseating cache module itself
Updating Smart Array controller firmware
Replacing the cache module itself

There are some documents available for help.
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00069090en_us
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c05302924

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[EmmaE3]

Many thanks.

I have read that i need to update the firmware of the Smart Array to see which part is at fault. The latest version is 7.20, which I have downloaded.

Please can you confirm that I can go directly from version 3.56 to 7.20?

[Suman_1978]

Hi,

Under Release Notes or Installation Instructions, I dont see any dependency or prerequisite.
https://support.hpe.com/connect/s/softwaredetails?language=en_US&softwareId=MTX_d42b289d98324e198a57169233

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[EmmaE3]

Many thanks.

Emma

[EmmaE3]

@Suman_1978 Does anyone have any instructions on how to actually replace the battery?

Many thanks

[Suman_1978]

Hi,

There are some videos for help on battery replacement.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[EmmaE3]

@Suman_1978 

Many thanks.

I have now ordered a replacemen battery and replaced it last week, but I am still getting the same error, plus now the server has a red cross under the status of the smart storage battery in the ilo interface.

Screen shots are below

Do I need to replace the actual module?

If so, is this the correct part to order: HP Smart Array P440AR/2GB FBWC 12GB 2-Ports INT SAS Controller.

Thank you

[Moderator edit: Erased the confidential info.]

[Suman_1978]

Hi,

According to the pictures attached, looks like cache module and battery has failed.

Here are the Spare and Option parts list for this server.
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04443275
https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=c04443279

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[EmmaE3]

Thank you.

I have already replaced the battery.

Is there any way to tell if the battery is actually good or a faulty one? Or do i just need to replace the cache module and see if the alert goes away?

[Suman_1978]

Hi,

Wait for 24 hours for battery to charge and error to go away.
If its FBWC, then no need to wait for that long time.

If still the same issue, try to replace the cache module.

Thank You!
I work with HPE but opinions expressed here are mine.
HPE Tech Tips videos on How To and Troubleshooting topics

[EmmaE3]

I have now replaced the cache controller board and the battery and I still have the same error.

Any ideas on how to progress this?

Many thanks