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02-07-2025 12:56 AM - last edited on 02-09-2025 07:50 PM by support_s
02-07-2025 12:56 AM - last edited on 02-09-2025 07:50 PM by support_s
Read out AHS log files
Hello,
Is there anything new where you can read out AHS log files? This is no longer possible in InfoSight.
Regards
Markus
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02-07-2025 02:55 AM
02-07-2025 02:55 AM
Re: Read out AHS log files
Hi @Markus Beckmann
Active Health System Viewer (AHSV) is an online tool used to read, diagnose, and resolve server issues quickly using AHS uploaded data. AHSV provides Hewlett Packard Enterprise recommended repair actions based on experience and best practices, However, this service has been integrated into HPE InfoSight, which now requires a support contract for access.
If you don't have a support contract, you can still collect AHS logs directly from your server using Intelligent Provisioning.
For more infor, please refer to this document.
Regards,
Greeshma
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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02-07-2025 03:02 AM
02-07-2025 03:02 AM
Re: Read out AHS log files
Hello Greeshma,
Thank you for your reply.
I was interested in reading out the AHS logs. Since we are HP partners and we have many customers, I need to be able to read out the logs. Unfortunately, this is no longer possible.
Best regards
Markus
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02-07-2025 03:26 AM
02-07-2025 03:26 AM
Re: Read out AHS log files
Hi @Markus Beckmann
AHS Viewer has been retired and now HPE Infosight is recommended.
Refer to this Uploading an Active Health System log.
If no longer possible in InfoSight. Please contact HPE support.
Regards,
Greeshma
I work at HPE
HPE Support Center offers support for your HPE services and products when and how you need it. Get started with HPE Support Center today.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]