Server Restart - HP DL380 G7

[Timmmmi2008]

Hello Together,

perhaps you can help, with one server error on a HP DL380 G7.

Everyday the server restarts with the following event id:

41
Kernel-Power
The system was unexpected....

I read all the entries at the event-log but there is nothing special bevor the server reboot.

Could you help me with some ideas?

Thanks for your help

Jochen

[Erdogan Temur]

Hi,

OS version?

Answer/Solution

FIX:Follow the steps below to resolve this issue:

1. Check if the server is connected to UPS or not.
2. Update the server (Last SPP).
3. Dump configuration. 
4. BIOS configuration.

					BIOS
				

- Maximum performance:

   o Restart the server. 
   o On the POST, press F9 to open the server BIOS configuration page (RBSU).
   o Select Power Management options and hit Enter.
   o Select HP Power Profile and hit Enter.
   o Select Maximum Performance and hit Enter. 

- C-states -> no C-states:

  o Select Power Management options and hit Enter.
  o Select Advanced Power Management options and hit Enter.
  o Select Minimum Processor Idle Power State and hit Enter.
  o Select No C-states and hit Enter.  
  o Under Power Management Options, go to HP Power Regulator.   
  o The default option is HP Dynamic Power Savings Mode.  
  o Select the option OS Control Mode.     

- HP Power regulator -> HP Static High Performance Mode:

				
  o Select Power Management options and hit Enter.
  o Select HP Power regulator and hit Enter.
  o Select HP Static High Performance Mode.

[Timmmmi2008]

It's the Windows Server 2012 R2 Standard.

Could you explain me, where I can get the SPP?

Thanks