Smart Array 641 Controller Accelerator failed

[T_Jay]

Hi,

on my ProLiant ML350 G4p I replaced the old battery by a new one.
But allready the status ist Temp disabled.

Drive Array Accelerator Status Change. The array accelerator board attached to the array controller in Slot 3 has a new status of 4.
(Accelerator status values: 1=other, 2=notConfigured, 3=enabled, 4=tmpDisabled, 5=permDisabled)

What can I do?

[Diego Castelli]

This is normal and by design.

replacing the battery it takes a while to recharge it.
While the battery is low on charge, it temporarily disables array accelerator.

Wait until the battery is fully charged.

you can view detailed info in ACU about it.

HTH Bye!

[Klaus_1_1]

Thanks for your answer.
I replace the battery last friday.
Where in the ACU i can view the status?
I don't know where this point is?
The ACU Version is 8.50.5.0

[Diego Castelli]

inside the ACU, select the controller and then click on the "view status warning" (or stuff like that, sry i have italian localized version here..)

then please post results here to let us know...

it's probably a bad (DOA) battery or so..


HTH. Bye!

[T_Jay]

In the status warning is a message "Code 263"

[Diego Castelli]

it's a bad battery.

[T_Jay]

Ok, thanks.
Did you have an document or website where I see all the Error Codes?

[Diego Castelli]

go to the HP website, support section and select the hardware models that you own. then you can download manuals, drivers, firmwares and view CUSTOMER ADVISORIES about it.

HTH, thanks.

try googling:
+263 "The current array controller has one or more array" accelerator

there is some result about smart arrays that needs a firmware upgrade...

remember: first upgrade DRIVERS (better with PSP), then firmwares.

HTH bye!

[T_Jay]

Thanks but I don't find the document with the Error Codes :-(

[Diego Castelli]

try here, but you won't find exactly 263.

http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00300504/c00300504.pdf


but, just for clear: it's not enough self-explanatory the ACU message:

# 263 The current array controller has one or more array accelerator
batteries that are failed. Array accelerator operations such as
Expansion, Extension, and Migration are temporarily suspended until
the batteries are replaced. Please consult the user guide to identify
and replace the failed batteries.

???

What would you like to know more?

[Jan Soska]

Hello,
I noticed similar problem with 6i array, replacing just baterry was not a solution, we needed to replace whole SA 6i...

Jan

[DannyScribla]

I know this thread is getting on a bit, but for future searches:

Advisory: ProLiant Servers: Smart Array 6i/641/642/6402/6404 Controllers - FIRMWARE UPGRADE REQUIRED to Correct Battery Failure Status Messages When Running Smart Array Controller Firmware Version 2.36 (or Earlier)

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c02709944&lang=en&cc=us&taskId=101&prodSeriesId=428936

[Anonymous]

make sure firmware is update to 2.84 and if it doesnt charge after that it will be the cache module that is not working as this charges the battery, you will have to order

Smart Array 6i 128 MB DDR 40-bit Memory Module

595720-001