smart array p408i-a sr gen10 array off-line

[Joe Duehmig]

I have to rebuild an ML350 Gen10 server after a ransomware attack.  Intelligent Provisioning won't load, and I can't seem to reinstall it.  (Get the error "Unable to mount the install media" when running IP Update ISO version 3.85.)  So I'm trying to install Windows 2019 directly.  I've deleted the old arrays and created a new array in RAID1.  But when I try to install Win2019 (and manually load the RAID driver) it shows the array as off-line.  I can't see anything in the Smart Array configuration options to set it online.  Can someone tell me what I'm missing?

Thanks,
Joe

[shiva_jr · Accepted solution]

Hi Joe,

The configured RAID volume may not be configured as bootable logical drive. Following are the steps-

Reboot the system, press F9

Select the "HPE-Smart Array P408i-p SR Gen 10 controller in PCI device configuration

Configure -> "set Bootable Logical Drive/volume"

Select Logical Drive -> choose the logical drive as "Primary" and "Secondary" Boot Logical Drive/Volume

Complete the process and exit.

Refer this document for more information.

Regards,

Shiva_JR

Please mark as 'Accepted solution' if my post worked.

[Joe Duehmig]

Shiva_JR,

Thanks for the quick reply.  I would have sworn I tried that earlier, but I did it again and it worked!  Thanks for your help!

Joe

[Sunitha_Mod]

@Joe Duehmig 

Hello Joe,

That's awesome! 

We are extremely glad to know the problem has been resolved.