Smart Array P410i battery cache

[BujarL]

Dear Tech Community,

I hope someone can shed light on my problem. I would like to thank you in advance for trying.

I have HPE ProLiant DL380 Gen7 server. Yes,  it is a very old server, and we hope to replace it soon. Until then,  I have had the following issue with the server:

The server has the following RAID controller: Smart Array P410i

I have replaced the cache battery for this RAID controller, the battery got charged, but I'm receiving the following message under HPE Storage Administrator:

The cache for Smart Array P410i in Embedded Slot is disabled because one or more attached batteries are not supported by the currently running firmware.

The bettery that I use has the following part number: 460499-001

I checked the battery specification and it supported by Smart Array P410i, however I cannot find out what firmware do I need to update!

Can anyone please advise?

Thank you
Bujar

[shiva_jr]

Hi @BujarL ,
    Please try this post, it helps.
Regards,
Shiva_JR

[BujarL]

Dear Shiva,

Thank you for taking an interest in this post. I checked the link you sent, I followed the instructions, and I checked for connectivity and battery connectivity issues. I didn't detect any problems there. I also checked the battery status in ADUreport, and it shows as 'Permanently Disabled'. 

I tried to follow the following link in the post; however, the link does not show any content, perhaps its an old link, do you have newer link that i c

- Battery / Capacitor is selected based on the type of Cache Module populated on the server. Hence please check whether its BBWC or FBWC:
https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01682458

Thank you,

Bujar

[rabindra11sharm]

Dear BujarL 

Please find the link and check your compatible firmware version which is available Revision History tab. 

Online ROM Flash Component for Windows - Smart Array P220i, P222, P420i, P420, P421, P721m, and P822