Smart Array P440ar on dl380 g9 issue

[zy_tm]

Dear community,

Today we are faced with a problem with HDD on 380 g9

The server has a 2 RAID

1) RAID 1 ( bay 1 and bay 2) 

2) RAID 5 (bay 3,4,5,6,7 and 8 as Spare)

Now looks like HDD in bay 5 have an issue and the spare drive became a member of RAID 5

In HPE Smart Storage Administrator have 2 errors:

274 0 GB SAS HDD at Port 2I : Box 3 : Bay 5 is bad or missing. To correct this problem, check the data and power connections to the physical drive. For more information, generate a diagnostics report.

298 Array B with Spare - 1 Logical Drive(s) contains a failed physical drive. To correct this problem, check the data and power connections to the physical drives or replace the failed drive. For more information, generate a diagnostics report.

When HDD was removed - in Storage Administrator - nothing changed but in Event VIewer have a record  about it

A SAS physical drive located in bay 5 was removed. The drive can be found in box 3 which is attached to port 2I of array controller P440ar [Embedded].

When HDD was  inserted in Storage Administrator - nothing changed again  but in Event VIewer have a record  about it

Physically HDD looks like normal working, led is normally blinked as other HDD in RAID

We tried to reboot the server also, nothing changed

Here is ADUreport

Could you please understand how it may fix?

Thank you!

[support_s]

System recommended content:

1. HPE Smart Array P440ar Controller

2. Advisory: HP Smart Array Gen9 Controllers - An HP Smart Array Gen9 Controller Stops Responding During Power-On Self-Test (POST) When Connected to a Modular Smart Array 2040 Presenting More Than 64 LUNs

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[Suman_1978]

Hi,

P440ar FW is 5.04
ADU version is 2.40

If its feasible, please update both of the softwares and then run the report.

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_e72e09a823154db2bd8dc779aa
https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_891c6d6803044e5db3e0c2a5ab

Thanks

[zy_tm]

Thank you for the links!

After installation and rebooting server, P440ar FW was updated from 5.04 to 7.0

But ADU Version is still 2.40.13.0 as in the previous report (but after completing installation cp044526 setup window displayed SW version 4.21.7.0 with successful status)

In HPE Smart Storage Administrator still have 2 errors

You can find the new ADU report  here 

[Sebasbin]

Hi,

As per the ADU report, the hard drive on slot  2I:3:5(bay 5)  is failed and the spare drive is a member of RAID 5.Logical drive status is OK now

And you need to replace the hard drive on slot 2I:3:5 (bay 5) which is failed now.

[zy_tm]

Thank you Sebasbin, 

We will try to order new one, and change it

I will write an update when we manage to order and change the hard drive

Thank you for the assistance!