SmartArray 641 controller lockup

[Ibukun Oluwunmi]

Hello,
I've got Proliant ML370 G3 server with 2 disks on raid 0 and Win2000 pre-installed.

Decided to upgrade to Win2003 by formatting present disks and doing a clean install. Ran the smart start cd and it just hung at the stage where it should format the disks.

On resetting and re-starting the server, i got a message that the array controller has locked up.

Please how do I fix this?

Thanks.

[KarloChacon]

hi

what is your smart array controller?

6400 family?

the controller has battery write cache?

-try reseating the controller,
-reseat the cache module
- remove also the cache

regards

[KarloChacon]

sorry I saw 641 controller OK

any specific number with that error?

the server hangs on POST?

regards

[Ibukun Oluwunmi]

Hello Karlo,

There's no number used to describe the error.

The server doesn't freeze, it just doesn't recognise the disks (so it tries to boot by PXE).

Thanks.

[KarloChacon]

did you try the steps ?

-try reseating the controller,
-reseat the cache module
- remove also the cache
- try another cache module

is the issue continues it means bad controller

regards

[Ibukun Oluwunmi]

Thank you very much Karlo.

I'm quite glad for your help.

Please how do I do each step you mentioned?

[KarloChacon]

hi

sorry what do you mean?

you need to open the server and check the steps I gave you:

" did you try the steps ?

-try reseating the controller,
-reseat the cache module
- remove also the cache
- try another cache module
"

just in case go to this site and look for your server
http://h20181.www2.hp.com/plmcontent/NACSC/SML/

you will see those steps on video

[Blazhev_1]

Hi,

First update firmware of the server with firmware maintainance CD 7.9., so the latest System ROM and controller ROM are flashed.

Then power down the server, take all HDDs out & start the server without HDDs(remember which one was in which slot).
Wait until the controller is initialized, turn off server plug the HDDs again and start the server.
While the server is off, you can follow Karlo's advices - taking the controller out, then putting it again in, checking connections, battery & cache.

This must resolve the issue.

Regards,
Pac

[Blazhev_1]

Hi again,

you say that the server rebooted by formatting the HDDs.
If you boot from Smartstart and go in ACU, do you see the HDDs?

If so, try installing the OS again.

Regards