SNMP Sensor Probleme bei DL380 Gen10 SNMP HPE ProLiant Physikalischer Datenträger mit PRT

[SchuleDigital]

Hallo,

ich habe seid dem 03.01.2024 auf einigen unserer DL380 Gen10 Servern Probleme den Festplattenstatus der RAID Controller Festplatten via SNMP auszulesen.

Der Controller und die ILO liefern die Informationen korrekt aber via SNMP lassen sich keine Daten abrufen.

Wir nutzen zur Überwachung PRTG.

Hier das Ergebnis des SNMP-Testers:

----------------------- New Test -----------------------
Paessler SNMP Tester - 20.2.4 Computername: S-NM01 Interface: 10.250.200.19
27.08.2021 11:10:34 (1 ms) : Device: 10.10.1.1
27.08.2021 11:10:34 (3 ms) : SNMP v1
27.08.2021 11:10:34 (5 ms) : Scan Script: Walk Script - HP ProLiant Disks and Memory.txt
27.08.2021 11:10:34 (8 ms) : --------
27.08.2021 11:10:34 (10 ms) : HP ProLiant Disks and Memory
27.08.2021 11:10:34 (12 ms) : --------
27.08.2021 11:10:34 (14 ms) : hrSystemUptime
27.08.2021 11:10:34 (16 ms) : walk 1.3.6.1.2.1.25.1.1
27.08.2021 11:10:34 (25 ms) : 1.3.6.1.2.1.25.1.1.0 = "1469828" [ASN_TIMETICKS]
27.08.2021 11:10:34 (36 ms) : --------
27.08.2021 11:10:34 (38 ms) : MIB-2 System
27.08.2021 11:10:34 (40 ms) : walk 1.3.6.1.2.1.1
27.08.2021 11:10:34 (49 ms) : 1.3.6.1.2.1.1.1.0 = "Hardware: Intel64 Family 6 Model 85 Stepping 7 AT/AT COMPATIBLE - Software: Windows Version 6.3 (Build 17763 Multiprocessor Free)" [ASN_OCTET_STR]
27.08.2021 11:10:34 (57 ms) : 1.3.6.1.2.1.1.2.0 = "1.3.6.1.4.1.311.1.1.3.1.2" [ASN_OBJECT_ID]
27.08.2021 11:10:34 (65 ms) : 1.3.6.1.2.1.1.3.0 = "1468571" [ASN_TIMETICKS]
27.08.2021 11:10:34 (76 ms) : 1.3.6.1.2.1.1.4.0 = "" [ASN_OCTET_STR]
27.08.2021 11:10:34 (86 ms) : 1.3.6.1.2.1.1.5.0 = "S-HV01-SBS.schulen.local" [ASN_OCTET_STR]
27.08.2021 11:10:34 (94 ms) : 1.3.6.1.2.1.1.6.0 = "" [ASN_OCTET_STR]
27.08.2021 11:10:34 (103 ms) : 1.3.6.1.2.1.1.7.0 = "77" [ASN_INTEGER]
27.08.2021 11:10:34 (117 ms) : --------
27.08.2021 11:10:34 (120 ms) :
27.08.2021 11:10:34 (123 ms) : Sensor Specific Queries
27.08.2021 11:10:34 (126 ms) : -----
27.08.2021 11:10:34 (130 ms) : HP ProLiant Physical Disk
27.08.2021 11:10:34 (133 ms) : -----
27.08.2021 11:10:34 (137 ms) : cpqDaMibRev
27.08.2021 11:10:34 (142 ms) : walk 1.3.6.1.4.1.232.3.1
27.08.2021 11:10:34 (154 ms) : ----
27.08.2021 11:10:34 (159 ms) : cpqDaPhyDrv
27.08.2021 11:10:34 (164 ms) : walk 1.3.6.1.4.1.232.3.2.5
27.08.2021 11:10:34 (178 ms) : ----
27.08.2021 11:10:34 (182 ms) :
27.08.2021 11:10:34 (185 ms) : -----
27.08.2021 11:10:34 (189 ms) : HP ProLiant Logical Disk
27.08.2021 11:10:34 (193 ms) : -----
27.08.2021 11:10:34 (197 ms) : cpqDaMibRev
27.08.2021 11:10:34 (200 ms) : walk 1.3.6.1.4.1.232.3.1
27.08.2021 11:10:34 (212 ms) : ----
27.08.2021 11:10:34 (216 ms) : cpqDaLogDrvTable
27.08.2021 11:10:34 (220 ms) : walk 1.3.6.1.4.1.232.3.2.3.1
27.08.2021 11:10:34 (232 ms) : ----
27.08.2021 11:10:34 (237 ms) :
27.08.2021 11:10:34 (241 ms) : -----
27.08.2021 11:10:34 (245 ms) : HP Proliant Memory Controller
27.08.2021 11:10:34 (249 ms) : -----
27.08.2021 11:10:34 (252 ms) : cpqHeMibRev
27.08.2021 11:10:34 (256 ms) : walk 1.3.6.1.4.1.232.6.1
27.08.2021 11:10:35 (267 ms) : ----
27.08.2021 11:10:35 (272 ms) : cpqHeResMem2BoardTable
27.08.2021 11:10:35 (276 ms) : walk 1.3.6.1.4.1.232.6.2.14.12
27.08.2021 11:10:35 (284 ms) : ----
27.08.2021 11:10:35 (288 ms) : cpqHeResMem2ModuleTable
27.08.2021 11:10:35 (292 ms) : walk 1.3.6.1.4.1.232.6.2.14.13
27.08.2021 11:10:35 (301 ms) : ----

Laut dem Support von PRTG soll es an HP liegen und dort sei der Fehler zu suchen.

Wir können ALLE anderen über SNMP abzurufenden Sensoren erfassen nur die RAID-HDDs liefern keine Werte mehr zurück.

Ich bitte euch um Hilfe, wir haben schon alles ausgeschlossen was uns einfiel. Firewall lokal wie auch extern, Treiber, Firmware, SNMP Einstellungen etc. .

Vielen Dank

Thomas

SchuleDigital

Google Translated: 

SNMP Sensor Issues on DL380 Gen10 SNMP HPE ProLiant Physical Disk with PRT
Hello,

Since January 3rd, 2024, I have had problems reading the hard drive status of the RAID controller hard drives via SNMP on some of our DL380 Gen10 servers.

The controller and the ILO deliver the information correctly but no data can be retrieved via SNMP.

We use PRTG for monitoring.

Here is the result of the SNMP tester:

---------------------- New Test -----------------------
Paessler SNMP Tester - 20.2.4 Computer name: S-NM01 Interface: 10.250.200.19
08/27/2021 11:10:34 (1 ms) : Device: 10.10.1.1
08/27/2021 11:10:34 (3 ms): SNMP v1
08/27/2021 11:10:34 (5 ms) : Scan Script: Walk Script - HP ProLiant Disks and Memory.txt
08/27/2021 11:10:34 (8 ms): --------
08/27/2021 11:10:34 (10 ms): HP ProLiant Disks and Memory
08/27/2021 11:10:34 (12 ms): --------
08/27/2021 11:10:34 (14 ms): hrSystemUptime
08/27/2021 11:10:34 (16 ms): walk 1.3.6.1.2.1.25.1.1
08/27/2021 11:10:34 (25 ms) : 1.3.6.1.2.1.25.1.1.0 = "1469828" [ASN_TIMETICKS]
08/27/2021 11:10:34 (36 ms): --------
08/27/2021 11:10:34 (38 ms): MIB-2 system
08/27/2021 11:10:34 (40 ms): walk 1.3.6.1.2.1.1
08/27/2021 11:10:34 (49 ms) : 1.3.6.1.2.1.1.1.0 = "Hardware: Intel64 Family 6 Model 85 Stepping 7 AT/AT COMPATIBLE - Software: Windows Version 6.3 (Build 17763 Multiprocessor Free)" [ASN_OCTET_STR]
08/27/2021 11:10:34 (57 ms) : 1.3.6.1.2.1.1.2.0 = "1.3.6.1.4.1.311.1.1.3.1.2" [ASN_OBJECT_ID]
08/27/2021 11:10:34 (65 ms) : 1.3.6.1.2.1.1.3.0 = "1468571" [ASN_TIMETICKS]
08/27/2021 11:10:34 (76 ms) : 1.3.6.1.2.1.1.4.0 = "" [ASN_OCTET_STR]
08/27/2021 11:10:34 (86 ms) : 1.3.6.1.2.1.1.5.0 = "S-HV01-SBS.schulen.local" [ASN_OCTET_STR]
08/27/2021 11:10:34 (94 ms) : 1.3.6.1.2.1.1.6.0 = "" [ASN_OCTET_STR]
08/27/2021 11:10:34 (103 ms) : 1.3.6.1.2.1.1.7.0 = "77" [ASN_INTEGER]
08/27/2021 11:10:34 (117 ms) : --------
08/27/2021 11:10:34 (120 ms):
08/27/2021 11:10:34 (123 ms): Sensor Specific Queries
08/27/2021 11:10:34 (126 ms): -----
08/27/2021 11:10:34 (130 ms): HP ProLiant Physical Disk
08/27/2021 11:10:34 (133 ms): -----
08/27/2021 11:10:34 (137 ms): cpqDaMibRev
08/27/2021 11:10:34 (142 ms): walk 1.3.6.1.4.1.232.3.1
08/27/2021 11:10:34 (154 ms): ----
08/27/2021 11:10:34 (159 ms): cpqDaPhyDrv
08/27/2021 11:10:34 (164 ms): walk 1.3.6.1.4.1.232.3.2.5
08/27/2021 11:10:34 (178 ms): ----
08/27/2021 11:10:34 (182 ms):
08/27/2021 11:10:34 (185 ms): -----
08/27/2021 11:10:34 (189 ms): HP ProLiant Logical Disk
08/27/2021 11:10:34 (193 ms): -----
08/27/2021 11:10:34 (197 ms): cpqDaMibRev
08/27/2021 11:10:34 (200 ms): walk 1.3.6.1.4.1.232.3.1
08/27/2021 11:10:34 (212 ms): ----
08/27/2021 11:10:34 (216 ms): cpqDaLogDrvTable
08/27/2021 11:10:34 (220 ms): walk 1.3.6.1.4.1.232.3.2.3.1
08/27/2021 11:10:34 (232 ms): ----
08/27/2021 11:10:34 (237 ms):
08/27/2021 11:10:34 (241 ms): -----
08/27/2021 11:10:34 (245 ms): HP Proliant Memory Controller
08/27/2021 11:10:34 (249 ms): -----
08/27/2021 11:10:34 (252 ms): cpqHeMibRev
08/27/2021 11:10:34 (256 ms): walk 1.3.6.1.4.1.232.6.1
08/27/2021 11:10:35 (267 ms): ----
Aug 27, 2021 11:10:35 AM (272 ms): cpqHeResMem2BoardTable
08/27/2021 11:10:35 (276 ms) : walk 1.3.6.1.4.1.232.6.2.14.12
08/27/2021 11:10:35 (284 ms): ----
Aug 27, 2021 11:10:35 AM (288 ms) : cpqHeResMem2ModuleTable
08/27/2021 11:10:35 (292 ms): walk 1.3.6.1.4.1.232.6.2.14.13
08/27/2021 11:10:35 (301 ms): ----

According to PRTG support, it's supposed to be HP's fault and that's where the error can be found.

We can record ALL other sensors that can be accessed via SNMP, only the RAID HDDs no longer return any values.

I'm asking you for help, we've already ruled out everything we could think of. Firewall local and external, drivers, firmware, SNMP settings etc. .

Thank you

Thomas

SchoolDigital

[Cali]

Also da würde ich als erstes mal die iLO und Raid Kontroller Firmware Updaten (oder das iLO mal reseten, wenn es vorher ja ging).
Gerade bei den MP Raid Kontrollern (Modell leider nicht angegeben) hat sich da sehr viel getan.
Ansonsten mal prüfen, ob PRTG auch REST abfragen kann, bei HPE geht eigentlich alles zu REST über.
Cali

[SchuleDigital]

Hi,

ILO Firmware ist  3.00 Dec 14 2023 und sollte demnach aktuell sein.

Controller ist "HPE Smart Array P408i-a SR Gen10"  mit Firmware 2.65.

Alle anderen SNMP Informationen lassen sich ohne Probleme abfragen und funktionierten auch noch Ende 2023.

Vielen Dank aber für den Hint, werde zumindest den Controller mal aktualisieren wenn ich ein Update finde.

Google Translated:

Hi,

ILO firmware is  3.00 Dec 14 2023 and should therefore be up to date.

Controller is “HPE Smart Array P408i-a SR Gen10”  with firmware 2.65.

All other SNMP information can be queried without any problems and was still working at the end of 2023.

But thank you very much for the tip, I will at least update the controller if I find an update.

Danke

Thomas

[Axel_Kraegelius]

Hello
We have the same problem on all HPE server which we upgraded to ILO > 3.00

This updates breaks SNMP and therefore PRTG can no longer display any SNMP data from the ILO inteface regardings discs or logical drives.

I just tried 3.04 but the problem still exists.

Funfact: SNMP HPE ProLiant Systemstatus still works!

[TQ12]

Hello
The problem you ran into was solved in 3.02.
Here is a similar topic:
https://community.hpe.com/t5/proliant-servers-ml-dl-sl/proliant-microserver-gen10-plus-zabbix-snmp-issue/m-p/7208245#M185771

But it seems with 3.04 there are some problems again which I was not able to verify yet.

Cheers

[Johannes2]

Hello,
We have installed ilo 5 Version 3.10 and have still the same problem with the physical disk.
Has anyone else the same problem or should it been work?

[Mr_Techie]

@Johannes2 

Have you followed the instructions shared by cali and TQ12? If not can you please give a try