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[SOLVED] Intelligent provisioning stuck at HP logo

 
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Occasional Visitor

[SOLVED] Intelligent provisioning stuck at HP logo

Hi,

I'm trying to install Windows Server 2019 (1809) Datacenter on a brand new server, but when it reboots after going through the IP settings it shows a gray bar in the bottom saying "Loading files . . ." (like when starting a windows installation) and then it just hangs at "Hewlett Packard Enterprise" logo.

Windows is an ISO stored on a USB key formatted with exFAT. I can select it fine doing the IP setup. Then i can see it copying data in the "job viewer" and finally it says that it needs to reboot to continue the installation. And this is where it then gets stuck at the HP logo.

I have already configured the OS drive and data drive in the Smart array configurator.

 

Here are the specs:

Server: ProLiant DL325 Gen10 Plus with a AMD EPYC 7302P CPU

Application version: 3.40.192

BMC: iLO 5 v2.12

ROM: A43 v1.16

IP abstraction Data: 2.1.0 Build 16

Power monitor controller: 1.0.7

Power monitor bootloader: 1.1

RAID controller: HPE Smart Array P408i-a SR Gen 10 Hw. Rev. B

 

 

EDIT:

It turns out you have to follow this guide:

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=emr_na-a00088868en_us

For AMD EPYC systems.

1 REPLY 1
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HPE Pro
Solution

Re: [SOLVED] Intelligent provisioning stuck at HP logo

Hello,

Please follow the below customer advisories.

Advisory: (Revision) HPE ProLiant DL385 and HPE ProLiant DL325 Gen10 Server - Windows Server 2016 Will Not Respond During Boot of Installation Media If IOMMU Is Enabled With AMD EPYC Processors

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=emr_na-a00037507en_us

Advisory: (Revision) HPE ProLiant DL385 (Gen10/Gen10 Plus) Servers - When the System Is Configured With Two AMD EPYC 7xx2 64 Core Processors, Microsoft Windows Server 2019 Installation Process Cannot Be Initiated

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00088870en_us

Procedure

  1. From the System Utilities screen, select System Configuration > BIOS/Platform Configuration 

(RBSU) > Virtualization Options > AMD (R) IOMMU.

  1. Select one of the following:
  • Enabled
  • Disabled
  1. Save your setting.

Please let me know for further queries.

If you feel this was helpful please click the KUDOS! thumb below!   

Regards,


I am a HPE Employee

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