The system does not power-up when I hit the power-on button.

[Bob_340]

I have an old COMPAQ Proliant 1600 system.
(Pentium III - 500MHz)
The system does not power-up
when I hit the power-on button.
How do fix this problem?
Thank You
Bob Whitman
xboomerx@yahoo.com

[Sung Oh]

Hi Bob,

It is very hard to trobleshoot your system with your info.

you can start checking from following list.
1. when you hit the power-on button does power supply fan start to move?
2. when you hit the power-on button does hard disk spin?
3. when you hit the power-on button does
system light on?
4. when you hit the power-on button does monitor shows BIOS menu and fail to boot?

if you could provide more detailed info, it will be helpful to give you help that you need.

Regards,

Sung

[Bob_340]

Hi Sung,

1. when you hit the power-on button does
power supply fan start to move?
The power supply fan does not move.

2. when you hit the power-on button does the hard disk spin?
The hard disk does not spin.

3. when you hit the power-on button does system light on?
The system light is not on?


4. when you hit the power-on button does
monitor shows BIOS menu and fail to boot?
The monitor doesnot shows BIOS menu and fails to boot.

The system does nothing.
Maybe there is something I need to reset?
Thank You
Bob Whitman
xboomerx@yahoo.com

[Peter Godron]

Bob,
Go back even one step further.
Is there power on the powersocket.
Is the powerlead ok.

[Bob_340]

The powerlead is OK.
The powersocket is OK.
Thank You
Bob Whitman
xboomerx@yahoo.com

[John Drew]

Odds are the power supply failed.

Typically when a power supply fails there'll be a strong odor - if it stinks by the fan it probably burned out.

If you have another 1600 with a redundant power supply in it you can try taking it from that box and see if the server powers up.

Did something happen just before you had the problem? power surge, etc?

[Bob_340]

No odor at all.
No power surge and no other problems.
Will the system work when
I remove the sides of the case?
The system has a redundant power supply.
Can I use one off the
redundant power supplies?
Thank You
Bob Whitman
xboomerx@yahoo.com

[John Drew]

The system will work with the case off.

there's something else going on if you have two power supplies in that server - It'd be highly unusual for both supplies to fail at the same time.

I have seen individual outlets in power strips fail. Haven't seen outlets in a UPS fail (they can be administratively turned down, depending on the model)

I'd check the actual outlets in which the server is plugged to make sure they have sufficient voltage, then work up from there.

the server can run on a single power supply. you can try taking one out at a time and see if that helps.

[Sung Oh]

Hi Bob,

Looks like you need to check the power supply first and work your way toward to systemboard.

you can check the LEDs from each power supply, if you are not sure where to look at this use below link for the system details.
http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=254906&targetPage=http%3A%2F%2Fh20000.www2.hp.com%2Fbc%2Fdocs%2Fsupport%2FUCR%2FSupportManual%2FTPM_149036-001_rev3_us%2FTPM_149036-001_rev3_us.pdf

if you see the LED blinking right after you plug the power cord into power supply, you might have system short circuit.

for your troubleshooting guide, please use below link for hardware related issues.

http://h20000.www2.hp.com/bizsupport/TechSupport/CoreRedirect.jsp?redirectReason=DocIndexPDF&prodSeriesId=254906&targetPage=http%3A%2F%2Fh20000.www2.hp.com%2Fbc%2Fdocs%2Fsupport%2FSupportManual%2Fc00280248%2Fc00280248.pdf

Regards,

Sung

[Brian_Murdoch]

Hi Bob,

If your Proliant 1600 has the redundant type power supply housing (non-standard) you will need two working power supplies for it to operate.

There is room for three hot-plug PSU's but it operates on a 2+1 basis. Two are needed to provide enough current and the third is redundant. This allows for one PSU failure. If you only have two hot-plug PSU's installed and one fails, it won't power up at all.

Can you please confirm that you have the following PSU types and power cage installed.

http://partsurfer.hp.com/cgi-bin/spi/showphoto?partnumber=283623-001

http://partsurfer.hp.com/cgi-bin/spi/showphoto?partnumber=283624-001

You can obtain replacements but these can be expensive.
If you have no success with replacement hot-plug PSU parts, replace the hot-plug style power supply cage with the standard 325Watt PSU which should be easy to obtain. Check Ebay for parts first.

http://partsurfer.hp.com/cgi-bin/spi/showphoto?partnumber=271916-001

I hope this helps.

Brian