Urgent: DL360 G4 and Red Hat Linux install issue

[Anton van Niekerk]

Hi all,
We are currently experiencing the following situation: We configure our DL360 G4 (Smart Array Controller 6i) with SmartStart. We then start our Red Hat Linux (V3 Enterprise release 2.4.21) build. As soon as it boots off the Red Hat Linux CD it says: "No harddrives recognised". I have gone through the forum and it looks like there is an issue with Red Hat and the Smart Array v 6i. So I have downloaded the latest 6i driver for Red Hat Linux. But when the Linux install says "No harddrives recognised" and I try and give it the new driver - it does not seem to recognise the driver. The downloaded driver is a rpm and the resident Linux expert (not me) reckons a rpm is only meant for after installation...so my questions are:
Is this correct that I have my driver in rpm format at installation? or do I need another format? If so where can I get the driver in that format? Any other ideas/suggestions?

[Steven Stringer]

I have the exact same issue. I also tried to instal win2003 on the same box. This installed fine. So I think it must be a driver issue.

[HGN]

Hi

This issue has been discussed quite a few times, the reason for this is
RedHat does not have the dirver for the Raid controller that is the reason it cannot find the disks to resolve this
1.Download the driver from the HP website and create the floppy(instructions are on the site as of how to create the floppy)
2.Provide the driver at the time of install with the have disk option which will prompt you to put the floppy after reading the floppy it will sense the harddrive

PLEASE REMEMBER TO CREATE THE RAID PARTITION BEFORE THE OS INSTALL.

Hope this helps

Rgds

HGN

[Rob Leadbeater · Accepted solution]

You need to use at least RedHat 3 Update 3 to get a kernel that has got the cciss driver which can find the 6i controller.

Jump onto redhat.com and download the relevant ISOs if you don't have them already.

Cheers,
Rob

[Anton van Niekerk]

Where are the instructions to create the disk? The instructions that are on the driver page refer to installing it on a working Linux system as in "use rpm -ivh" etc. In my case I have not even started the installation - there is no o/s to do rpm -ivh with!!

[Bill McNAMARA_1]

you need to do this via one of the bios/boot interfaces: I think it's the F8/F9 one just after booting/memory test.

[Steven Stringer]

not really a fix, but I downloaded RHEL3 update 4, this works no problems.

HP supplied me with RHEL3 update 1. This does load the driver cciss but does not discover the logical array.

[Michael Garner_1]

Since you state you use the SmartStart CD, there is one other option for you. If you place the SmartStart CD into a Linux server, the Linux autorun has a utility that will allow you to punch out the driver diskettes onto a floppy. It also provides the instructions needed to install the driver from the floppy once the diskette has been successfully created.

If you don't want to run the autorun, you can find the /punchout/linux/lnxbldr.sh script on the CD to run the utility manually. The actual drivers are in /punchout/linux/ directory on the SmartStart CD if you don't want to download them from the web.

These drivers are placed there because it is not always possible to get the latest drivers into the updates prior to the options ship date.

Hope this helps,
Michael Garner
HP PSP Development

[Anton van Niekerk]

thanks for all the replies. RH update 4 did the trick!

[Anton van Niekerk]

RH update 4