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02-25-2020 07:27 AM
02-25-2020 07:27 AM
x64 Exception type 0x12 in ProLiant DL380 Gen10 Server
Hi, I've a ProLiant DL380 Gen10 server and I installed it RedHat 7.4 Operative System, but when a finished the installation and the server restarted, it only shows a red screen with the x64 Exception type 0x12 - Machine Check Exception, followed for the message : An uncorrectable Machine Check Exception (MCE) has occurred indicating that the processor detected an internal machine error or a bus error, or that an external agent detect a bus error.
DETAILS: Uncorrectable PCI Express error detected.
PCI Segment = 0x00
..........
Could you help me to undertand what happen and how can be fixed that error?
Thanks
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02-26-2020 04:07 AM
02-26-2020 04:07 AM
Re: x64 Exception type 0x12 in ProLiant DL380 Gen10 Server
Hi
Check by updating server component firmware with latest SPP 2019.12.0 and configure workload profiles to Virtualization - Max Performance from server RBSU(System ROM BIOS).
You can downlaod Latest SPP 2019.12.0 from below link.
https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_69c577a5de814a8ea6db8fcea1
Please refer customer advisory for more information.
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00050465en_us
Also please refer below link for the minimum Operating System requirements matrix includes minimum supported version for each supported HPE server.
https://techlibrary.hpe.com/us/en/enterprise/servers/supportmatrix/exceptions/rhel_exceptions.aspx
If still issue continued please provide the complete Uncorrectable Machine Check Error from IML event available on iLO web console.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
