HP netserver LH4 and Ghost 7.5

[Dieu Phan]

We are trying to ghost our HP NetServer with Norton Ghost 7.5.
Most of the time, I got some error messages like "read sector failure" .
One time, I got the disk images and tried to ghost it back to but it says "the destination disk too small". I noticed that when I boot the server up with the floppy, it only sees 8GB. We have 3 9GB scsi drives.
any help would be really appriciated.
thank.

[Opjose]

Posted to the Notebook PC forum.

Not really the right place for this.

[CA467151 · Accepted solution]

This is the Netserver forum so you are in the correct place for Netservers - although you may want to check the software forums (such as Windows 2000) as well.

Sounds like you have the HP utility partition installed on this LH4, it is 8-9 MB in size. If this is the case and the utility partition is working, during server POST you will see a prompt to access the utility. The utility partition is very special - if you are trying to GHOST you need to select the next available partition. What size is your C partition? This is what you are after - and any data partitions are it if desired.

[Dieu Phan]

You are right, the server has hp utility software; I have to hit "ctrl M" to get into it. The C: partition is only 4GB, the application is installed on D: partition. however, I don't understant when you said that I "need to select the next available partition". Could you please explain to me more on this. When i got in, the software has several options like: initialize, format, new configuration and etc.

[CA467151]

This is a real GHOST software question - I don't know. Can anyone else help out here?
I'd suggest posting this GHOST issue to the IT Windows 2000 forum here:

http://forums1.itrc.hp.com/service/forums/categoryhome.do?categoryId=185

[Oscar Gil]

Dieu,

The software you are accessing by pressing CTRL-M is not the HP Utility partition. It is the NETRAID Configuration utility. The HP Utility partition usually shows a message in a blue ribbon on the top of the screen just after post and just before the Windows OS Selection screen. Do you have it?

Oscar

[CA916866]

Dieu

It sounds like to me that you haven't got the boot floppy configured with the correct drivers to access your disk array. I am not very familiar with the NetServer line, so what type of drive array or drive setup is in there? Are those 3 SCSI drives controlled by a RAID controller?

How are you trying to run Ghost? Are you using a boot floppy? If so, have you configured it with the correct SCSI or RAID drivers?

If your server has a RAID controller, find the SMRTSCSI.SYS driver on the Compaq site (it's in SoftPaq SP10751) and use it in the boot floppy initialization files (you'll need to hunt in the Ghost docs for help on doing this, but it's in there). If you configure this correctly, the Ghost application will "see" all of your drives and partitions, including the system partition, and will let you access all of them. If you use Disk images, the HP system partition will simply become part of the disk image along with the Windows partitions.

Finally, where are you taking your Ghost image? To another disk, or to a storage device or CD or what? This will obviously affect your Ghost behavior in terms of what disks and partitions are availalbe as Destinations.

Bottom line: if you run Ghost and you don't see all of the drives in your Source screen and Destination screen, then your Ghost floppy is not configured correctly. Be patient, and don't count on Symantec too much 'cause they still pretend people don't Ghost servers with RAID! :-)

Good luck,
Ron