Configure the Anti Spam Service

[mcelleri]

I need to configure the ANTI Spam Service.

When I try to test an ip address from the anti sapm option I receive the message:

"Device cannot contact Anti-Spam IP-Reputation Service"



How I can configure the Anti Spam service?

I have a firewall rules that I need to configure the anti spam filter.



Actually when I enable the Anti Spam filter in a rule that control the traffic between my lan and the internet; anything e-mail incoming.

[chrisuk]

Is the device actually able to get out onto the internet? Based on this and your other thread, it sounds like the device does not have connectivity.



I suggest you use the Tools available in the Network catagory to ping and traceroute to something like Google and take it from there.

[mcelleri]

Thanks for your reply.



But the X5 have internet output.

I use the Tools and I have ping, trace route, etc.



It's simply that the device don't connect to the TMC, and download the update.



Any other thing to do?

[chrisuk]

In that case it may well be that you are just not entitled to it - it's not a free service.



How old is the unit? You should check what came with it as there are various packages available