CIM and storage disks

[Ayman Altounji]

We have Clusters (DL580's) running fibered to EMA 12000's. My problems are this:
1) The SANs drive disks are not showing up or reporting to CIM when they go bad
2) The servers show up in CIM as failed - Mass Storage is red -Under Storage System Information for the controllers it shows "no agent".

All the management agents are active (including fibre array info) - so what agent are they referring to? Steam agent is running on one cluster per every storage frame.

Thanks!

Nancy